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Wong's: Chinese Restaurant in Grafton, MA
  1. Chinese Food
  2. Chinese Restaurant
  3. Massachusetts
  4. Worcester County
  5. Grafton
  6. Chinese Restaurant in Upton Street
  7. Wong's

Wong's

290 reviews

Wong's Photos

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Hours

Monday, 11:30 AM - 10:00 PM
Tuesday, 11:30 AM - 10:00 PM
Wednesday, 11:30 AM - 10:00 PM
Thursday, 11:30 AM - 10:00 PM
Friday, 11:30 AM - 11:00 PM
Saturday, 11:30 AM - 11:00 PM
Sunday, 11:30 AM - 10:00 PM

About Wong's

Wong's is a Chinese restaurant located at 62 Upton St, Grafton, MA 01519, USA. They can be contacted at (508) 839-3020 or via mobile at +1 508-839-3020.

One customer who dined in at Wong's had a positive experience, describing the food and drinks as delicious. They particularly enjoyed the non-spicy General Tso's chicken, which came with chicken fingers, creamy crab Rangoon, and a generous portion of pork fried rice. The chicken was noted for its exceptional crunch, and the meal was substantial enough to take leftovers home. The waitress was described as great, patient, and friendly, taking the time to explain the menu. This customer indicated they would return.

However, another customer who ordered takeout frequently reported a negative experience with recent orders. They stated that the last three orders were delivered cold and that attempts to address this with the manager were unsuccessful. The manager's response was deemed unacceptable, making the customer feel as though their complaints were unwarranted despite spending a significant amount of money over time. This customer stated they would no longer order from Wong's, and the manager did not seem concerned.

Based on these reviews, Wong's may offer a pleasant dine-in experience with delicious food and good service. However, there appear to be significant issues with the quality of their takeout delivery service, specifically regarding food arriving cold, and a lack of satisfactory customer service from the management when these issues are raised. Potential customers should be aware of these contrasting experiences.

Wong's Location

62 Upton St, Grafton, MA 01519, USA

Customer Reviews

4.0
290 reviews
K
Kayla
Sep 30, 2022

Went out for a girls fun day and decided to get Chinese food. Delicious food and drinks. I got the General’s Tso chicken, non spicy, came with chicken fingers and creamy crab Rangoon and nice size pork fried rice. The chicken had an amazing crunch to it like never before. Definitely enough food To take home and eat later. The waitress was great, patient and friendly and took the time to go over the menu. I will be coming back again. Food and drinks were definitely on point 👌

G
Geraldine M0rin
Dec 23, 2024

I have ordered often from the restaurant. The last 3 orders were delivered cold. I called the restaurant each time. I talked with the managed who responded with well you called the last 3 orders about it being cold. Her response was unacceptable. She made it sound like I was looking for something. When you spend $80.00 or so dollars I would expect something more then you complained before. I told her I would not be ordering from them again. She didn’t seem to care. $600,000 of inventoryBe careful ordering a take out order.

M
Michael Allen
Jan 22, 2025

One star is still giving to much credit here. First off online says it delivers 4.4 miles from me… call no delivery to westborough ok fine still weird but ok… get food pu pu platter looks like crap and was dry.. look at my lg shrimp fried rices it’s pork fried rice… called back in well I can give you a credit next time you come in.. keep it I won’t be back for trash Chinese food. The quality of all Chinese food joints are trash now!

S
Stephen Morris
Jan 18, 2025

Ordered food for the first time, food was delivered hot and fast. But I noticed something was missing so I called to make sure I wasn't charged for the missing item. After finding out I wasn't charged, everything was fine as far as I was concerned. Until I receive a phone call from the manager and or owner accusing me of swearing at her employees. Extremely unprofessional... never in my life has an establishment used my phone number for something like this.

C
Christopher Wood
Nov 28, 2024

We decided that we were going to have Chinese food for Thanksgiving dinner and I looked at the website and they said that they were open today so we called to place our order and they were closed we were planning to order today and our family is disappointed and we didn't have anything to eat today cause we were ordering food. Next time don't post that you're going to be open and then your not..

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