Wong's Knights Chop Suey

Wong's Knights Chop Suey, situated at 2740 Maple Ave in Downers Grove, IL 60515, is a Chinese restaurant that has recently faced significant criticism based on customer reviews available online. For local users in Downers Grove seeking a Chinese dining option, it is important to consider the recent experiences shared by other patrons regarding this establishment.

One particularly concerning review details a customer's experience of finding two separate hairs in two different dishes. When they contacted the restaurant to request a new dish or a refund, they reported being treated as liars and encountering argumentative behavior during a phone call that lasted over ten minutes, solely for the purpose of returning the food and receiving their money back. This account raises serious concerns about the restaurant's hygiene standards and its approach to resolving customer complaints. The description of the place as "disgusting" by this reviewer further underscores the severity of their negative experience.

Another customer shared a similarly negative experience, reporting that their order was incorrect and the food arrived cold. Specifically, they mentioned that the American Chop Suey was congealed, indicating a potential issue with food preparation or delivery time. This was not an isolated incident for this reviewer, as they stated that this had happened before, but they had decided to give Wong's Knights Chop Suey another chance. Their attempt to address the issues by calling the restaurant was met with a request to bring the food back themselves, which they felt was an inadequate response, suggesting that the restaurant should have offered to deliver a replacement order. This customer also expressed their disappointment with the restaurant's apparent lack of concern about potentially losing a loyal customer, stating that they missed the previous owners, referred to as "Wong Knight's," implying a decline in quality or service since a change in ownership or management. As a result of their repeated negative experiences, this customer indicated their intention to patronize a neighboring establishment, Dan's Pizza, in the future.

The consistent themes in these recent reviews paint a concerning picture of the current state of Wong's Knights Chop Suey. Issues related to food quality, such as the presence of hair in dishes and food arriving cold and congealed, are significant red flags for any potential diner. Furthermore, the reported negative interactions with customer service, including accusations of lying and a lack of willingness to rectify mistakes or ensure customer satisfaction, are equally troubling.

The reference to missing the previous owners, "Wong Knight's," by one reviewer suggests that there may have been a change in management or ownership that has impacted the restaurant's standards and practices. This kind of sentiment is often expressed when a beloved local establishment undergoes changes that are perceived negatively by its regular clientele.

Given the nature of the complaints, which involve hygiene concerns and poor customer service, it is difficult to ascertain any positive features or services that might currently be offered by Wong's Knights Chop Suey based solely on this recent feedback. The reviews do not provide any information about the restaurant's environment or any promotional offers that might be in place.

The address of the restaurant is provided as 2740 Maple Ave, Downers Grove, IL 60515, and the phone numbers for contact are (630) 968-3035 and +1 630-968-3035. While these details are useful for identification, they do not mitigate the serious concerns raised by the recent customer experiences.

In conclusion, the recent online reviews for Wong's Knights Chop Suey in Downers Grove, IL, present a starkly negative picture. The reported issues with food hygiene, order accuracy, food temperature, and customer service are significant and should be carefully considered by local users seeking a Chinese restaurant in the area. The lack of any positive feedback in these recent reviews, coupled with the specific and serious nature of the complaints, suggests that potential diners may want to exercise caution or explore alternative options in Downers Grove.

Due to the severity of the issues raised, including allegations of unsanitary food preparation and confrontational customer service, it is impossible to recommend Wong's Knights Chop Suey based on this information. Local users are advised to consider these recent experiences when making their dining decisions.