Wok's Up Chinese Food

Welcome to Wok's Up Chinese Food, a local Chinese restaurant situated at 3414 Governors Dr SW Suite 525, Huntsville, AL 35805, USA. As a part of the Chinese restaurant category in Huntsville, Wok's Up has garnered attention for its commitment to fresh food, generous portion sizes, and friendly service. You can contact them at (256) 678-7034 or via mobile at +1 256-678-7034 for orders or inquiries.

Based on recent customer feedback, Wok's Up Chinese Food appears to offer a generally positive experience. One reviewer expressed having "nothing but good things to say" about the establishment, highlighting the consistently nice and accommodating nature of the staff. This emphasis on customer service suggests a welcoming and pleasant dining atmosphere. The same reviewer also praised the freshness of the food and the satisfyingly large portion sizes, indicating that customers can expect a fulfilling meal.

A notable feature mentioned by a satisfied customer is the unique option to choose cream cheese Rangoon as a side dish. This deviates from typical Chinese restaurant side offerings and presents an appealing alternative for those who enjoy this particular appetizer. The honey chicken is also specifically recommended as "top notch," suggesting it is a standout dish on their menu and a favorite among patrons.

In recognition of their service, Wok's Up Chinese Food proudly honors a military discount. This thoughtful gesture indicates a connection with and appreciation for the military community in Huntsville, which has a significant presence. Offering such a discount can be a strong draw for military personnel and their families looking for a place to dine.

Despite the overwhelmingly positive feedback from one customer, another review shared a significant concern regarding food safety. This reviewer reported finding a piece of metal, resembling steel wool, in their noodles. The subsequent interaction with the manager, who allegedly feigned limited English comprehension, was perceived negatively. The customer expressed disappointment that the manager's response focused on comping the meal rather than addressing the potential contamination of the noodles and ensuring it wouldn't happen to others. This incident understandably led to the reviewer stating they would not be returning due to the perceived lack of seriousness in handling the food safety issue.

Considering these two contrasting recent reviews provides a balanced perspective on Wok's Up Chinese Food. On one hand, there is clear appreciation for the friendly staff, fresh food, generous portions, unique side options like cream cheese Rangoon, and the military discount. These aspects contribute to a positive dining experience for some customers, fostering loyalty and repeat business.

On the other hand, the reported incident involving the discovery of metal in the food and the subsequent handling of the situation by the management raises serious concerns about food safety protocols and customer service responsiveness in such critical situations. While the offer to comp the meal might seem like a resolution, the reviewer's feedback highlights the importance of addressing the root cause of the contamination to prevent future occurrences and ensure the safety of all patrons.

For local users considering Wok's Up Chinese Food, it is essential to weigh these recent experiences. The positive review suggests a restaurant that generally provides good food and service, with some appealing unique features. The negative review, however, points to a potentially significant lapse in food safety and customer service when faced with such an issue.

As there is no information provided regarding the environment or ambiance of the restaurant, we cannot objectively describe it. Similarly, details about other services beyond dine-in and potential takeout are not available. There is also no explicit promotional information beyond the mention of the military discount and the implicit value suggested by the portion sizes for the price.

In conclusion, Wok's Up Chinese Food in Huntsville presents a mixed picture based on the available recent reviews. While some customers have had very positive experiences, praising the fresh food, generous portions, friendly staff, and unique offerings like the cream cheese Rangoon side and military discount, a concerning food safety incident has also been reported. Local users may want to consider these factors when deciding whether to dine at Wok's Up Chinese Food. It might be prudent to inquire about their food safety practices and staff training if considering a visit.