Wok & Roll

Wok & Roll is a Chinese restaurant located at 2831 Midway Rd SE #122 in Bolivia, North Carolina. Serving the local community, Wok & Roll offers a variety of Chinese dishes for both dine-in and takeout. This introduction aims to provide an objective assessment of Wok & Roll based on recent customer feedback available online, covering aspects such as the dining environment, service, food quality, and overall customer experience.

Based on the provided reviews, the environment of Wok & Roll is noted by one customer as being "extremely clean." This positive feedback suggests that the restaurant maintains a high standard of cleanliness within its premises, which is an important aspect for diners concerned about hygiene. However, there is no further description of the restaurant's decor or overall ambiance in the available reviews, so potential customers will need to form their own impression upon visiting.

The service at Wok & Roll appears to be a point of significant divergence in customer experiences. One reviewer described the service as "quick," suggesting efficiency in order processing and food preparation. This positive note indicates that customers looking for a fast meal might find Wok & Roll suitable. However, another, more detailed review paints a starkly different picture of the service, particularly when placing phone orders.

The second reviewer's feedback focuses heavily on the perceived unfriendliness, impoliteness, and lack of helpfulness experienced during phone interactions. This customer, a regular patron, expressed disappointment with the aggressive and rushed manner in which their calls were handled. They reported a lack of patience and respect from the staff when taking orders, making them feel uncomfortable asking questions about menu items. This negative experience with phone service was so impactful that it deterred the customer from wanting to dine at the restaurant, regardless of the food quality or the limited dining options in the area.

Adding to this negative service experience, the reviewer recounted a specific instance of calling the restaurant to provide feedback, hoping for an apology or understanding. Instead, they were met with laughter and disregard. This interaction further solidified their decision to cease being a regular customer, emphasizing the importance they place on customer service, even above food quality.

Regarding the food quality, one reviewer found it to be "hot, seasoned well and delicious," expressing a desire to return. This positive feedback indicates that Wok & Roll is capable of producing enjoyable meals. However, the second reviewer's detailed account of poor service precedes any mention of the food itself, implying that the negative service experience overshadowed their perception of the food's quality. While they acknowledge the possibility that the food might be good, the unwelcoming service environment deterred them from wanting to eat there.

Features of Wok & Roll that can be inferred from the reviews include its quick service, as reported by one customer, and its cleanliness. The menu likely offers a standard range of Chinese dishes, although specific items are not mentioned in detail. The primary service seems to cater to both dine-in and takeout customers, although the negative feedback regarding phone order service might primarily affect takeout customers.

No specific promotional information or special offers were mentioned in the provided reviews. Customers interested in any discounts or special deals at Wok & Roll would need to contact the restaurant directly to inquire.

In conclusion, Wok & Roll in Bolivia, NC, presents a mixed profile based on recent customer reviews. While the restaurant is noted for its cleanliness and potentially quick service, there are significant concerns raised about the friendliness and politeness of the staff, particularly when handling phone orders for takeout. One customer found the food to be delicious, but another's experience was so negatively impacted by the poor service that they were unwilling to dine there. Potential customers should weigh these contrasting reports, considering their own priorities regarding service quality alongside food quality and cleanliness when deciding whether to patronize Wok & Roll. It may be advisable for first-time takeout customers to be prepared to order efficiently and avoid needing extensive menu explanations over the phone.

For orders or inquiries, Wok & Roll can be reached at (910) 253-8880 or +1 910-253-8880. Their address is 2831 Midway Rd SE #122, Bolivia, NC 28422, USA. Customers may want to consider their preference for service style when making a decision.