Wok of China

Welcome to Wok of China, a Chinese restaurant situated at 5030 Glencrossing Way in Cincinnati, Ohio. As a local establishment within the Chinese Restaurant category, Wok of China aims to provide a variety of Chinese dishes to the community. They can be contacted at (513) 922-2288 or via mobile at +1 513-922-2288 for inquiries and orders.

Specific details about the ambiance and environment of Wok of China are not extensively described in the provided customer reviews. However, based on the positive feedback regarding the staff's friendliness during order pickup, it suggests a welcoming and efficient service at the counter. Typically, Chinese restaurants aim to create a comfortable setting for customers picking up orders, and potentially for those dining in, although no information is available about the dine-in experience at Wok of China.

In terms of services, Wok of China offers online ordering, as mentioned by a satisfied customer who found the process convenient and the food ready upon arrival. This indicates that they provide options for customers to place orders remotely for pickup. While not explicitly stated, it is common for Chinese restaurants to also offer takeout services for orders placed over the phone. Delivery service availability is not mentioned in the reviews, so it would be best to inquire directly with the restaurant regarding their delivery options and service area. The experience of one customer also highlights the importance of clarity regarding payment methods, as Wok of China has a policy of charging a 4% fee for credit card usage, which is indicated by a sign at the cash register.

Customer reviews regarding the food quality at Wok of China present a mixed perspective. One customer had a highly positive experience, stating that their food, ordered online, was "hot" and "tastes so good." They specifically recommended Wok of China, giving a perfect 10/10 rating. This suggests that Wok of China is capable of providing enjoyable and well-prepared meals.

However, another customer expressed extreme disappointment with their order, which included Garlic Broccoli, Vegetable Chow Mein with Tofu, two Egg Rolls, and Subgum Vegetable Soup. While they found the Garlic Broccoli to be "phenomenal," they reported significant issues with the transaction. They claimed to have been overcharged by a substantial amount compared to the prices listed on the restaurant's website menu at the time of their order (November 2021). Furthermore, they stated that they were not given a receipt at the time of pickup, making it difficult to understand the discrepancy in pricing.

This negative experience was compounded by the discovery of the 4% credit card fee, which was not communicated over the phone when the order was placed. Although the fee itself did not account for the entire overcharge, the customer felt it was a significant deterrent. Their attempt to resolve the overcharge by presenting the printed website menu at the restaurant was unsuccessful. They reported that the staff acknowledged the website menu was incorrect (blaming a third party) but refused to provide a receipt or a refund for the difference. They were shown a different menu in-house, which reportedly did not list many of the items they had ordered from the online menu. Ultimately, this customer had to file a dispute with their credit card company to resolve the overcharge issue, leading them to conclude that they would never purchase food from Wok of China again due to the "untrustworthy nature" of the transaction.

The features of Wok of China seem to include online ordering and a potentially varied menu, as suggested by the different dishes ordered by the reviewers. The positive review highlights the potential for tasty and well-prepared food, with specific mentions of the good taste of the overall order. However, the negative review points to potential issues with menu accuracy between online and in-house versions, as well as concerns regarding pricing transparency and customer service in resolving billing discrepancies. The 4% credit card fee is also a notable feature that customers should be aware of when considering their payment options.

Currently, there is no information available regarding specific promotional offers or discounts at Wok of China. Customers interested in any potential specials or deals should inquire directly with the restaurant via phone or check their website (if available) for any advertised promotions. The significant discrepancy experienced by one customer between the online menu price and the charged price serves as a cautionary note for future customers to verify their order total and request a receipt at the time of purchase.

In conclusion, Wok of China in Cincinnati offers Chinese cuisine with services including online ordering and potentially takeout and dine-in. While one customer praised the friendly staff and the taste of their food, another reported significant issues with overcharging, a lack of receipt, discrepancies between online and in-house menus, and a refusal to resolve the billing error. Additionally, customers should be aware of the 4% fee for credit card transactions. Local users considering Wok of China should weigh these contrasting experiences and consider verifying their order and payment details carefully. The positive feedback suggests that the food can be enjoyable, but the negative experience highlights potential concerns regarding pricing accuracy and customer service.