Wok N Roll

Welcome to Wok N Roll, a Chinese restaurant located at 1680 Dunn Ave, Jacksonville, FL 32218, USA. As a Chinese restaurant serving the Jacksonville community, we offer both delivery and takeout services, providing convenient options for enjoying our range of Chinese cuisine. You can place your order or contact us with any inquiries by calling (904) 757-8988 or via mobile at +1 904-757-8988.

Information regarding the dine-in environment of Wok N Roll is not available in the provided customer reviews. Therefore, we cannot offer a description of the restaurant's ambiance or seating arrangements. Our primary focus based on the available feedback appears to be on our delivery and takeout services.

The provided customer reviews offer insights into the service aspects of Wok N Roll, particularly concerning order accuracy and issue resolution. One customer reported receiving a shrimp lo mein order without any shrimp. Upon contacting the restaurant, they were initially told a correct order would be sent due to the customer's lack of transportation for an in-person refund. However, a subsequent call indicated that the manager's boss insisted the order was prepared with shrimp, and ultimately, no resolution was offered. This experience highlights a significant issue with order accuracy and customer service in resolving order discrepancies.

Another customer who ordered the large shrimp and broccoli for delivery described their overall food experience as just okay, noting that they had tasted better versions of the dish at other locations. Their main concern was the brown sauce, which they found to be extremely watered down in both taste and appearance. This led to disappointment, especially considering the total cost of the order, and resulted in the customer stating they would likely not recommend or order from Wok N Roll again. This feedback points to potential inconsistencies in food quality and preparation.

Considering these two recent customer experiences, it is challenging to definitively describe the features of Wok N Roll in a consistently positive light based solely on this information. The issues raised regarding missing items in an order and the quality of a specific dish (watered-down sauce) are significant points of concern for potential customers. While Wok N Roll offers a menu of Chinese cuisine for delivery and takeout, these recent reviews suggest potential challenges in order fulfillment and food quality control.

Features that can be inferred are the availability of delivery and takeout services, catering to customers who prefer to eat at home or on the go. The menu likely includes standard Chinese dishes such as shrimp lo mein and shrimp and broccoli. However, the execution and quality of these dishes, as well as the accuracy of orders, appear to be areas where Wok N Roll has faced recent criticism.

No information regarding promotional offers, discounts, or special deals at Wok N Roll is available in the provided customer reviews. It is common for restaurants to have promotions to attract customers, but there is no mention of any such initiatives in the feedback we have. To inquire about any potential current specials, it would be best to contact Wok N Roll directly at (904) 757-8988.

In conclusion, Wok N Roll in Jacksonville, FL, is a Chinese restaurant offering delivery and takeout services. Recent customer reviews have raised concerns regarding order accuracy, specifically a missing item in a shrimp lo mein order, and the quality of a dish, with complaints about a watered-down brown sauce on shrimp and broccoli. The handling of the missing item issue also resulted in a negative customer service experience for one reviewer. Potential customers should be aware of these recent experiences when considering ordering from Wok N Roll. Without further information or more positive recent feedback, it is difficult to provide a strong recommendation. For those interested, contacting the restaurant directly for menu details and any potential promotions is advised.