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Wise Guys Pizza: Severe Quality and Customer Service Concerns in Buffalo
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Erie County
  5. Buffalo
  6. Cazenovia Park
  7. Chinese Restaurant in Seneca Street
  8. Wise Guys Pizza

Wise Guys Pizza

1004 reviews

Wise Guys Pizza Photos

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Hours

Monday, 10:00 AM - 10:00 PM
Tuesday, 10:00 AM - 10:00 PM
Wednesday, 10:00 AM - 10:00 PM
Thursday, 10:00 AM - 10:00 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 10:00 AM - 9:00 PM

About Wise Guys Pizza

Wise Guys Pizza, located at 1965 Seneca St, Buffalo, NY 14210, USA, offers pizza and wings. You can contact them at (716) 826-8406 or +1 716-826-8406.

Customer reviews for Wise Guys Pizza indicate significant issues with food quality and customer service. One reviewer, ordering through DoorDash, reported receiving a medium pizza with raw and undercooked dough, expressing extreme disappointment and feeling their $20 was wasted. They strongly advised the restaurant to ensure their food is fully cooked before serving.

Another reviewer detailed a highly negative experience involving a large cheese and pepperoni pizza with 20 medium wings, totaling $60. They were charged an extra $2 for what the restaurant considered a "specialty sauce" on the medium wings. This reviewer, who had frequented the restaurant as a child, noted a significant decline in quality. They described the pizza crust as ripped, with missing dough and a generally sloppy presentation, and also reported raw dough. They were dissatisfied with the restaurant's response, which only offered store credit or a gift card for the sauce upcharge, and the apparent lack of concern regarding the food quality. Their request to speak with the owner, Jay, was met with a promise of a future call if he had time. The reviewer also expressed concern about the restaurant's policy of retaining customer funds and forcing them to spend more through gift cards.

In summary, Wise Guys Pizza faces severe customer complaints regarding raw and undercooked pizza, overcharging for items, and poor customer service. Potential customers should be aware of these significant issues before ordering.

Wise Guys Pizza Location

1965 Seneca St, Buffalo, NY 14210, USA

Customer Reviews

4.0
1004 reviews
P
Paula K
Jan 11, 2025

Ordered a medium pizza from here last night through doordash. First and last time ordering, the dough was raw and undercooked, a complete disappointment wasting $20. Please take the time to fully cook your food before serving.

S
Steve Pusateri
Jul 06, 2024

Pay $60 for just a large cheese and pep pizza with 20 wings med. pretty standard in buffalo as in for an order. Charged an extra $2 for medium wings which they considered specialty sauce. Went here all the time as a kid when I grew up over there. The quality has dropped a lot as I see. Crust ripped off the slice, dough missing from the bottom. Just one big slop. Dough raw also. To be told that all they can do is just offer me credit over the phone or a gift card for the sauce up charge, they didn’t seem to care about the quality about the product. Asked to talk to jay the owner, she said he will call me if he finds the time at some point and time in the future. Another staple gone… seems illegal to overcharge a customer and then say, well our policy is to keep your money and only return it in a gift card so that you are forced to spend more money with us.

D
Dan Dowling
Nov 20, 2024

Did not care for the pizza. Way too much dough, unremarkable sauce. and the cup and char pepperoni was too thin and flavorless. Just nothing about it was enjoyable. The girl behind the counter was very nice. But would not return for the food.

S
Stephanie Smith
Apr 30, 2023

I ordered delivery via the Slice app. I had heard great things. It took about an hour. The chef salad is enormous. Gluten free white pizza is surprisingly delicious. Regular crust veggies pizza also amazing. My only complaint would be they weren't exactly hot but that's fine. Will Def order again.

M
Michael Dodolak
Sep 11, 2023

Fresh and Hot. Sauce is on the sweeter side, not overpowering pairs excellently with the crust Underneath the cheese and sauce the slice is soft at first almost a pillowy texture and ends in a perfect bite thanks to the nice golden crisp on the bottom. Could of used a little more cheese to the edge of the crust, but plenty throughout. Sausage was typical sausage for pizza. It will satisfy your pizza munchie craze hands down. Overall the experience was great. Pizza was incredible however I wish the cheese reached the edge, personal preference i know. I didn't take off points for it though. We dined outside. Very nice view on Seneca street. We even gave a random individual our last two slices and noticed when we were pulling away he had a huge smile on his face and must of enjoyed it as much as we did. Pizza Rating 8.5 ****Update**** Here again at Wiseguys....my review hasnt changed. Sauce is impeccable. Pizza has a very good bite and crisp to it as always. #1 in South Buffalo. Go Bills

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