White Castle

My 1st visit to a WC. Bathrooms were atrocious/filthy but rest of restaurant area was clean. No music in lobby/dining made it feel stale/dead inside. Staff were fast, friendly & helpful ( above & beyond). Food I gave 2 stars simply because it was exactly as I expected... gross fast food. Nothing tasted bad ( buns were soggy but I knew to expect this) just, basic. So maybe 2 stars isn't fair but for me, it's not something I'd do 2x ( I'll pick mcd, Hardee's or burger King if I'm looking for my next bought of indigestion). Again, staff, great job interacting with customers.

Just signed up for their app just to have my significant other get shitty service from them. I paid almost $26 for my order through the app for them to say on their end it wasn't paid for and that we needed to pay for the order or show through my bank that it was paid for. If they're smart, they would know that banks wont let you screenshot anything for safety reasons and they would refresh their system admitting their system is wrong. Instead, they'd rather involve the cops to try and trespass someone for their own stupidity. All 3 employees working today got very rude with my significant other around 1:55PM-2PM on 2/25/25. I had to then screenshot my order history to prove the order was paid for. I called corporate office on them and said they need to reconsider who's running that store or shut Kenny Rd location down. Waiting to hear back from the district manager so that they know who they have running that place knowing they crumple receipts in front of the customer to hide information. I will NEVER order from that location and have to deal with that the 1st time signing up for the app and getting that kind of service because they don't know how to service customers or be a manager. DO BETTER!

We went through on the beautiful afternoon of 3-4-2025 and the man working the drive thru was awesome! Enjoying his day while he worked. That's such a nice change when most of the time, people are unhappy and complacent these days and I don't blame them. Anywho, the food was hot and fresh and the service welcoming.

This was one of the most friendliest service I've ever experienced, for so many different reasons. I won't go and list them all but it felt very inviting, even from the drive-thru. The food was delicious and steaming hot!

The food is good. I will give it two stars for that. Service is lousy. Whoever was running the cashier was absolutely rude and ignorant. The place was dirty, it felt grungy. Floor was sticky, bathrooms were dirty. I recommend drive thru only.