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Wendy's in New Smyrna Beach: Reports of Poor Management and Service Issues
  1. Chinese Food
  2. Chinese Restaurant
  3. Florida
  4. Volusia County
  5. New Smyrna Beach
  6. Edson Ridge
  7. Chinese Restaurant in South Dixie Freeway
  8. Wendy's

Wendy's

1234 reviews

Wendy's Photos

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Hours

Monday, 6:00 AM - 1:00 AM
Tuesday, 6:00 AM - 1:00 AM
Wednesday, 6:00 AM - 1:00 AM
Thursday, 6:00 AM - 1:00 AM
Friday, 6:00 AM - 1:00 AM
Saturday, 6:00 AM - 1:00 AM
Sunday, 6:00 AM - 1:00 AM

About Wendy's

Wendy's, located at 1608 S Dixie Fwy, New Smyrna Beach, FL 32168, USA, is a fast-food restaurant offering burgers, fries, and other typical fast-food items. You can contact them at (386) 957-3813 or +1 386-957-3813.

Customer reviews for this Wendy's location indicate significant problems with management and service. One reviewer expressed extreme dissatisfaction with the manager, Kathy, claiming she exhibited rude and unprofessional behavior. The reviewer alleged that Kathy changed the breakfast menu to lunch prematurely, out of spite, and was dismissive of customer complaints. They also claimed Kathy had a history of poor performance at previous jobs. The reviewer compared the service unfavorably to another Wendy's location, which they found much more accommodating.

Another reviewer reported an incorrect order, receiving a hamburger instead of a chicken sandwich. They also experienced difficulty contacting the restaurant by phone. Upon returning to the restaurant, they found the manager and other employees outside smoking. The manager offered no apology for the error and simply stated, "Oops. I got ya." The reviewer also noted that the manager claimed the phone's ringer was "very quiet" as an explanation for the unanswered calls.

In summary, Wendy's in New Smyrna Beach has received substantial negative feedback regarding its management and service. Customers have reported rude and unprofessional behavior from the manager, incorrect orders, and difficulties contacting the restaurant. Potential customers should be aware of these reported issues, which significantly impact the overall customer experience.

Wendy's Location

1608 S Dixie Fwy, New Smyrna Beach, FL 32168, USA

Customer Reviews

3.0
1234 reviews
M
MOJICA
Apr 14, 2024

Kathy, the manager should be fired on the spot and the general manager. I remember seeing her be at Dominos and Publix and she couldn’t do her job there either an absolutely a hole. Word for word she said..well it’s not fair that you come here every day five minutes before breakfast ends. Which isn’t true I come about 15 minutes and I come inside or go to the drive-through. I have to wait till 1030 or 1035 to even be spoken to I get there understaffed and I’m not complaining about that I’m complaining about how they handle situations on how they told me they switched Two minutes before 1030?! Cap she only switched it over to lunch out of spite. I know this for a FACT because I called the Glencoe store and asked they had breakfast available. They said I got you I’ll make you whatever you want . How nice of them and that’s a new store right down the street a completely different vibe. I love that store. Kathy you suck and I’ll say it to your face. There was no reason to switch out breakfast early just because of me and hurt the whole drive-through line because it’s not just me that shows up five minutes before everybody Does You should be fired on the spot for changing to lunch too early before the time especially when Wendy’s at Glencoe Road serve breakfast at 10:40 because I had to complain about how rude you guys were to me and my wife you don’t deserve a job like this. And that’s the funny thing is that this job is easy. She also said why don’t you get back here and do my job? Hahaha that’s fine trust me! respect at the end of the day but I hope you find a job that really suits you instead of this. Leave and make everyone happy. There’s plenty of jobs to start over at again. Just not dominos or Publix because my girl reminds me that you suck there too hence why your not there! (Below is the breakfast from the other store and they made it a large for the inconvenience)

K
Kathy Fawley
Jan 21, 2025

I placed an app order for inside pick up. It was not ready when I arrived, so I waited. Finally got my order and proceeded home only to discover that instead of the chicken sandwich I had ordered I was given a hamburger. I don’t eat beef. I tried calling numerous times and no one would answer the phone. I ended up having to drive back to the restaurant. As I walked in the restaurant 3 employees including the manager were outside smoking. There was one employee inside who was mopping the floors. He called for the manager and when I explained the mistake all she said was “Oops. I got ya”. She made the correct sandwich and handed it to me. Never once apologizing for the mistake. Just “Have a good night”. When I asked if their phone was not working all she said is that the ringer is very quiet.

J
Jo Go
Jan 16, 2025

Breakfast for most is very important and it is also very important to get what you paid for. 3rd time is a charm. 3rd time ordering biscuits and gravy and every time, all biscuits and gravy with hardly no meat. After being served this 3 times I looked up the amount of meat that should be in each serving, 6 grams of protein which comes from the meat,1 sausage patty contains 7 grams. In one serving from Wendy's in Nsb it only contains 1-2 grams if that. Read the directions and add the correct measurements.

M
Mita M Judy
Dec 25, 2024

I order from door dash. The employees constantly get the order wrong, lies NO KIDDING, lie to the drivers. No potato, driver goes back to get it, they LIE to him and said they gave me chili fries instead because out of potato - NO CHILI FIRES GIVEN. This store per numerous door dash drivers is NOTORIOUS for wrong orders, say lie after lie and are extremely rude. I have tried to call numerous times and they NEVER answer the phone. Don’t got to this restaurant- VERY POORLY MANAGED!!

W
William Charles
Jan 09, 2025

3rd time in a row that my order has been wrong. Ordered a baconator and received a double cheese burger.

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