Wang Eastern Chinese Restaurant

Located at 780 E 163rd St in the Bronx, New York, NY 10456, Wang Eastern Chinese Restaurant operates as a local establishment within the "Chinese Restaurant" category. They can be contacted at (718) 585-0915 or +1 718-585-0915 for orders and inquiries.

Recent customer reviews present significant concerns regarding food quality and service at Wang Eastern Chinese Restaurant. One particularly alarming review recounts a long-time customer's negative experience. This customer, who had been patronizing the restaurant since childhood without prior issues, ordered French fries and boneless ribs. While eating, they allegedly discovered a dead roach in their food. Upon contacting the restaurant to report the issue, the customer claims that the staff acted as if they did not understand the complaint and subsequently placed the customer on hold for an extended period (approximately 20-25 minutes) to process a refund. The customer further describes difficulty in receiving the refund, characterizing the communication as "playing phone tag." This severely negative experience has led the customer to vow to never order from the restaurant again, strongly advising others to thoroughly check their food before consuming it.

Another review details a frustrating experience with the restaurant's delivery service. The customer called to confirm if delivery was available to their address, which was reportedly 0.8 miles away. Upon confirmation, they placed an order. However, when the customer called back 40 minutes later to check on their order, they were informed that the driver had refused to deliver because the distance was deemed too far, despite being described as an 8-minute bike ride. The customer expresses disbelief at this refusal, questioning the logic of offering delivery if drivers are unwilling to travel a short distance. Adding to the negative experience, the customer claims they were not informed of the cancellation until they initiated the follow-up call. This indicates a lack of proactive communication from the restaurant regarding the status of the order.

Based on these recent reviews, there are serious concerns about hygiene and reliability of service at Wang Eastern Chinese Restaurant. The alleged discovery of a dead roach in the food raises significant red flags regarding food safety and kitchen practices. The mishandling of the customer's complaint and the difficulty in obtaining a refund further exacerbate the negative impression. Additionally, the inconsistent and seemingly arbitrary delivery policy, coupled with poor communication about order cancellations, suggests potential issues with their delivery service management.

Due to the severity of the issues raised in these reviews, it is challenging to objectively describe the environment, services, and features of Wang Eastern Chinese Restaurant in a positive light based solely on this recent feedback. The negative experiences overshadow any potential positive aspects that might have been present in the past, as indicated by the long-term customer's initial positive history with the establishment.

Regarding the environment, the reviews do not provide any information about the physical premises of the restaurant. There are no descriptions of the interior decor, cleanliness (apart from the food safety concern), or overall ambiance.

In terms of services, the reviews touch upon phone service (for reporting issues and placing orders) and delivery service. The phone service experience was negative for the customer who found the roach, citing unhelpful staff and difficulties with the refund process. The delivery service experience was also negative for the second customer, highlighting a refusal to deliver a short distance and a lack of communication about the order cancellation. Takeout service is implied as the first customer ordered food to eat, but the experience was severely tainted by the alleged food contamination.

Features of Wang Eastern Chinese Restaurant cannot be positively identified based on this recent negative feedback. Any potential features such as specific dishes, pricing, or speed of service are overshadowed by the serious concerns raised about food safety and service reliability.

Similarly, there is no information available regarding any promotional offers or special deals at Wang Eastern Chinese Restaurant based on these reviews.

In conclusion, recent customer feedback for Wang Eastern Chinese Restaurant at 780 E 163rd St in the Bronx raises significant concerns regarding food safety and the reliability of their delivery service. The alleged discovery of a dead roach in the food is a serious issue that potential customers should be aware of. Additionally, the inconsistent delivery policy and poor communication about order cancellations indicate potential problems with their service management. Due to these serious negative experiences reported by recent customers, local users should exercise caution and consider these reviews carefully before ordering from Wang Eastern Chinese Restaurant.