Uncle Wong's

Uncle Wong's is a Chinese restaurant located at 11760 San Pablo Ave C, El Cerrito, CA 94530, USA. As a local establishment in the Chinese Restaurant category, it offers Chinese cuisine to the El Cerrito community. They can be contacted at (510) 236-9999 or their mobile number +1 510-236-9999 for inquiries or to place orders for takeout or potential dine-in service. The available customer reviews present a mixed perspective, with some indication of good food quality offset by significant concerns regarding customer service and value.

One customer recounted a somewhat contradictory experience. While they mentioned finding "2 tiny black hairs" on their food, a serious hygiene concern, they also stated that the food "was good overall." This suggests that the taste of the food itself might be satisfactory for some patrons. However, this positive aspect was overshadowed by the issues they encountered, including the presence of hair and the perceived cost of the meal, which they described as "85 for tiny plates of food." This indicates a potential issue with portion sizes relative to the price charged, leading to a feeling of poor value despite the acknowledged good taste.

Another review detailed a deeply negative experience related to customer service. This customer stated they had been a "regular customer for years" and had previously enjoyed the food. However, an incident involving a "curry chicken dish" led to a highly unfavorable interaction. The customer explained that they simply inquired about the consistency of the curry sauce, noting that it was unusually watery compared to how it had been prepared in the past. They described their request as a "simple request to modify the curry sauce with the chicken," emphasizing that there was "no argument." Despite this, the staff member's response was to rudely tell the customer, "No, don’t come back," effectively banning a long-time patron for a polite inquiry about a dish. This reviewer explicitly labeled this behavior as "Not good customer service," highlighting a significant failure in handling a customer concern and the potential for disrespectful treatment.

Considering these two reviews, we can identify the following potential aspects of Uncle Wong's:

• Potentially Good Food Quality: One reviewer mentioned the food was "good overall" despite other issues.
• High Cost for Small Portions: One customer felt that the prices were high relative to the size of the dishes.
• Significant Customer Service Issues: A long-term regular customer reported being treated rudely and asked not to return after a polite inquiry about a dish.
• Potential Hygiene Concerns: The finding of hair in the food by one customer raises questions about food safety and kitchen practices.
• Inconsistency in Food Preparation: The returning customer noted a change in the consistency of the curry sauce, suggesting potential variability in how dishes are prepared.
• Disregard for Customer Feedback: The negative interaction indicates a lack of willingness to address customer concerns constructively.

The reviews offer very limited information about the environment of Uncle Wong's. The fact that one customer mentioned walking in (inferred from the customer service review) suggests a physical location with dine-in service, but there are no descriptions of the ambiance, decor, or cleanliness (beyond the hair found in the food, which negatively implies on hygiene). Similarly, details about the restaurant's atmosphere or seating arrangements are not provided.

Regarding services, we know that Uncle Wong's offers takeout (implied by the first review) and likely dine-in service (based on the second review). There is no mention of delivery services in the provided feedback. The negative customer service experience suggests a potential lack of focus on customer satisfaction and retention.

There is no promotional information explicitly mentioned in either of the provided reviews. Local users interested in any special offers, discounts, or the full menu of Uncle Wong's are encouraged to contact the restaurant directly using the phone numbers provided.

For local users in El Cerrito, CA, Uncle Wong's presents a cautionary tale based on the limited available feedback. While one customer found the food to be "good overall," this was accompanied by concerns about hygiene and value for money. More significantly, a long-time regular customer reported a severely negative experience with the customer service, including rudeness and being asked not to return for simply inquiring about a dish. These issues raise significant red flags about the overall dining experience at Uncle Wong's.

Potential customers should weigh these negative experiences heavily when considering Uncle Wong's. While the food might be palatable to some, the reported issues with hygiene, value, and particularly customer service suggest a potentially unpleasant or unsatisfactory encounter. It would be prudent for local users to consider these factors and perhaps seek out more consistently positive reviews from other sources before deciding to patronize this establishment. If one does choose to try Uncle Wong's, it might be wise to carefully inspect the food upon receiving it and to be prepared for potentially inconsistent service.

To obtain further information about Uncle Wong's, including their full menu and any potential explanations for the issues raised in the reviews, local residents can contact them directly at (510) 236-9999. However, the strongly negative customer service experience reported warrants significant consideration before choosing to dine here.