- Chinese Food
- Chinese Restaurant
- New York
- Nassau County
- Hicksville
- Chinese Restaurant in West Old Country Road
- Tom's II Kitchen
Hours
Monday, ClosedTuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:00 AM - 10:00 PM
About Tom's II Kitchen
Tom's II Kitchen is a Chinese Restaurant located at 192 W Old Country Rd, Hicksville, NY 11801, USA. They can be contacted at (516) 822-2442 or +1 516-822-2442.
Based on recent customer reviews, Tom's II Kitchen, which has been serving the community for a long time with one reviewer mentioning 40 years of patronage, appears to have undergone significant changes that have negatively impacted customer experiences. Several reviewers express disappointment with the current state of the restaurant compared to its past, particularly when it was run by the original owners, Tommy and Nancy.
A recurring complaint is the change in recipes, specifically for the Egg Foo Young gravy, which a long-time customer stated is no longer to their liking. This reviewer also reported that their Egg Foo Young patties seemed to have been microwaved, their egg roll was also microwaved instead of deep-fried, and their hot and sour soup lacked any sour flavor. Furthermore, this customer recounted a disrespectful interaction with the staff when they called to mention the change in the Egg Foo Young, being told to find another place if they were not satisfied.
Another review from self-described "well traveled, educated New Yorkers" strongly criticized the food, stating it was not good Chinese food. They noted the fried rice lacked pork and flavor, and the pork dumplings were bland. This reviewer also experienced a delivery issue where their order was forgotten and then rushed, resulting in poor quality. They expressed extreme disappointment and vowed never to return, lamenting the decline in the establishment's quality since the previous ownership.
The consistent themes in the recent reviews are a decline in food quality, changes in previously beloved recipes, the use of microwaving for items that are typically fried, a lack of flavor in dishes, high prices not justified by the quality, and instances of rude and disrespectful customer service. There is no positive feedback regarding the current environment, services, features, or any promotional information. The overwhelming sentiment in the provided reviews is one of disappointment and a recommendation to avoid the restaurant.
Tom's II Kitchen Location
192 W Old Country Rd, Hicksville, NY 11801, USA
Customer Reviews
Changed Receipes On Egg Foo Young Gravy Very RudeYelled At Ma As If Cheated Her Out Of Her Life Savings I've been a customer for 40 years..I remember when original Tommy and his wife Nancy ran the place.My nephew growing up hung out with Tommy's nephews as a kid sometimes playing In toms 11 kitchen Area I say that they had the best egg foo young gravy around. I orderd take out Schuasn wonton which I asked the person taking my order to cut back on the spicy as itvwas to hot.i couldn't eat it the egg foo young palettes we re microwaved as well Thev egg foobyoung graves recipe was change into something I didn't care for at all.thevwgg roll was not deep fried but microwaved and thehitvand sour soup had no vinegar it was devoid of any sour flavor .I only called up and mentioned the egg foo young heavy hiw itvwas nitbthe same.I was respectful spike on a l I w. Volume.and was told "You don't like it fond an I thermoplastic vice. This high disrespect directedcat a 40 year customer. I thought their as attitude was worse than the food.Im talking their advice and finding another place.
We are well traveled, educated New Yorkers, we know what good Chinese food tastes like and this is NOT it!!!! Do you think that this is what Americans want to eat? WE DONT!!! I knew John when he owned this restaurant and his food was outstanding! $50 for lunch later…. What happened to this place? The food used to be excellent. No pork in the fried rice. Just brown. No flavor in the pork dumplings. Just bland food. My order was to be delivered at 2:00. At 2:20 I called, they forgot my order. They said they will cook it quick. It tasted like it. What a disappointment. Never again. You ruined this establishment.
Reviews weren’t too great but we thought of giving it a try when we walked past and were starving. Jumbo Shrimp roll: Something about it seemed raw. Didn’t finish it. Fried Chicken Dumplings: Had hardly any chicken in it. It was literally all dough. Tommy’s Lo Mein: The saving grace. The only good thing compared to the rest. As for the lady at the counter: Terrible customer service. Also, we felt terrible in a while. Something was definitely off with the food. Will never return.
Worst Chinese food I’ve ever had!! I stopped in here because iHop was packed on Halloween + it was a Sunday. I wish I had kept driving. I ordered the lunch special - shrimp & broccoli. It tasted terrible!! The sauce (if you want to call it that) had the consistency of goo, that stuck to the broccoli and side of the bowl. The shrimp looked like the were barely cooked. The wonton soup was awful as well. It tasted like they dumped a bucket of beef bullion in there, stirred it up and called it a day. Just pitiful. I will NEVER return! The lady at the counter had a little bit of an attitude as well. There are boxes stacked up all in the front of the store. It looks like a warehouse when you first walk in. The decor, food, employee - all horrid!!!
my dad and i bought lunch here, never again. the place was full of junk and it was very unsanitary the tables were sticky. the food was disgusting the rice smelt discomposed and wasn’t fresh and the chicken wasn’t made properly he added broccoli to mine even though i didn’t ask for it and my dad said he wanted very little broccoli and he did not listen. my dad asked him if the rice was from today he said yes and we told him it was not good and tasted old and he said in order to get fresh rice u have to get a larger amount of food. DO NOT BUY HERE ITS NOT WORTH IT AND ITS DISGUSTING AND UNSANITARY.
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