Tom Moy Cafe

Tom Moy Cafe is a Chinese restaurant located at 7420 80th St S # 101 in Cottage Grove, Minnesota (55016, USA). As a local establishment within the Chinese restaurant category, Tom Moy Cafe has apparently undergone a change in ownership, which, according to recent customer reviews, has significantly impacted the dining experience. This introduction aims to provide an objective overview of the restaurant based on the information available in these reviews, highlighting the reported changes in food quality, pricing, service, and overall atmosphere.

You can contact Tom Moy Cafe by phone at (651) 459-9119 or via their mobile number +1 651-459-9119. These contact details may be used to place takeout orders or inquire about their current menu and services. However, it's important to note that the recent reviews suggest potential issues with order accuracy and pricing transparency.

The recent customer feedback paints a concerning picture of Tom Moy Cafe under its new ownership. One reviewer, who explicitly states that the restaurant is under new management, describes the food quality as "UNBELIEVABLY bad" compared to the previous owner. This customer reported ordering General Tso's chicken that was excessively salty, lo mein that differed significantly from the previous version, and egg rolls that were also overly salty, suggesting a potential overuse of MSG. This reviewer expressed extreme disappointment, stating that the current food is not the same Tom Moy they were familiar with and strongly advised against visiting. Adding to their negative experience, they mentioned that the restaurant called after they left to inform them that the chicken was missing from their General Tso's chicken, and as compensation, they were given a "small bag of hard cookies," further solidifying their negative recommendation.

Another long-time customer, who had been patronizing Tom Moy Cafe since childhood under the previous ownership of Connie and her husband, shared a deeply nostalgic view of the past, recalling fond memories of the buffet, the koi fish pond, and the overall quality and experience. However, their recent experience was markedly different and highly negative. They reported a surprisingly high total of $60 for a pint of fried rice, two orders of wontons, and sesame chicken for two people, expressing disbelief at this cost, especially given the lack of an updated menu online. They were unable to obtain an itemized receipt to understand the charges. Furthermore, they found it inappropriate that the payment screen prompted for a tip. This reviewer also raised serious concerns about the professionalism and legality of an "8 year old boy" allegedly taking phone orders, running the register, and handling payments.

This long-time customer also mentioned several off-putting policies, including multiple signs stating "no refunds" and a requirement to pay before dining in, along with an additional "dine in charge." These policies were seen as indicative of a significant decline in the restaurant's business practices and customer service compared to its previous iteration. This reviewer concluded by stating that their recent visit would be their last, urging the new owners to re-evaluate their practices and learn from the lost loyal customers, predicting that the restaurant might eventually close if these issues persist.

Based on these reviews, several critical issues emerge regarding the current state of Tom Moy Cafe. The most significant concern is the reported decline in food quality, with complaints of excessive saltiness and dishes not resembling their previous standards. This suggests a potential change in recipes, ingredient quality, or cooking methods under the new ownership.

Pricing transparency and value for money are also significant concerns. The lack of an updated online menu and the inability to provide an itemized receipt raise questions about the restaurant's pricing practices. The $60 total for a relatively small order reported by one reviewer suggests that prices may have increased substantially, potentially without a corresponding increase in food quality or portion sizes.

Service issues are also highlighted, including the alleged use of a very young child in roles such as taking orders and handling payments, which raises ethical and legal questions. The incident of forgetting a key ingredient in an order and the unsatisfactory compensation offered further point to potential shortcomings in customer service and order accuracy.

The reported changes in business policies, such as the "no refunds" policy and the dine-in charges, suggest a shift in the restaurant's approach to customer relations, potentially prioritizing profit over customer satisfaction. These policies, coupled with the negative feedback on food and service, create a concerning picture for potential diners.

Information about the environment or ambiance of Tom Moy Cafe under the new ownership is not explicitly detailed in these reviews. However, the nostalgic comments about the koi fish pond suggest that the restaurant may have had some unique features under previous management that might no longer be present or emphasized. The current atmosphere is not described, but given the other negative feedback, it may not be a primary draw for customers.

Similarly, no specific promotional information is mentioned in the recent reviews. Given the reported struggles with food quality and service, it is unlikely that the restaurant is currently focusing on promotions. Potential customers might want to inquire about any specials or offers when contacting the restaurant, but should also be aware of the significant concerns raised by recent patrons.

In conclusion, the recent customer reviews for Tom Moy Cafe in Cottage Grove, MN, paint a stark contrast to the fond memories of the restaurant under its previous ownership. There are significant concerns regarding a decline in food quality, issues with pricing and transparency, questionable service practices, and customer-unfriendly policies. Local users considering Tom Moy Cafe should be aware of this recent feedback, which strongly suggests a negative shift in the overall dining experience. While the restaurant still exists at the same location and offers takeout and potentially dine-in services, the reported issues may deter those who were familiar with the establishment's previous standards or those seeking a reliable and enjoyable Chinese meal. It would be prudent for potential customers to exercise caution and perhaps seek more up-to-date information or alternative dining options in the area.