The Orient Chinese Restaurant

Welcome to The Orient Chinese Restaurant, located at 1518 Troy Rd, Edwardsville, IL 62025, USA. You can contact them at (618) 656-1846 or their mobile number +1 618-656-1846 for inquiries or to place an order. Based on recent online customer reviews, experiences at The Orient Chinese Restaurant appear to be quite polarized, with one reviewer highly praising the establishment while another expressed significant disappointment, raising concerns about hygiene and food quality.

One enthusiastic reviewer described The Orient Chinese Restaurant as "by far one of the BEST Chinese Restaurants!" They lauded the freshness of the ingredients, the good portion sizes, and the reasonable prices. This customer also commended the staff as "extremely friendly" and, drawing on their extensive experience dining at Chinese restaurants across the US due to weekly travel, stated that this place is "special" and that the staff is dedicated. They reported consistently positive experiences, having "never had a bad meal or bad experience here," and also noted the cleanliness and neatness of the restaurant. This reviewer strongly recommended supporting this local establishment.

However, another customer had a starkly contrasting and highly negative experience. They began their review by stating their initial hope to enjoy their meal, followed by "So disappointing." This sets a clear tone for their subsequent feedback, which raises serious concerns about hygiene and food quality.

This reviewer recounted a disturbing observation while waiting for their order: a cook allegedly exited the restroom as the toilet was flushing and did not appear to wash their hands, even failing to "mime a wet hand motion." This incident immediately created a negative impression and, in retrospect, the reviewer felt they should have left at that point.

The food itself also proved to be a major disappointment for this customer. They ordered the lunch special, which included Sesame Chicken and a side of lo mein. They described both dishes as "terrible," even within the context of "American Chinese food." The rice was characterized as "hard and flavorless," the chicken as "bland and cold," and the lo mein noodles as tasting "vaguely of soy sauce...and that's it." For this meal, they were charged almost $20, which they clearly felt was not justified by the quality of the food.

This dissatisfied customer expressed skepticism about the positive reviews, suggesting they might be from individuals with limited experience of Chinese cuisine elsewhere. They concluded by emphasizing the extent of their disappointment and their firm decision never to return to The Orient Chinese Restaurant. They even highlighted the exceptionally poor quality of the lo mein, stating, "***I cannot emphasize just how bad this Lo Mein was. It made me stop my meal and immediately write a review, something I don't do***," underscoring the severity of their negative experience.

Based on these reviews, the environment of The Orient Chinese Restaurant is described by one customer as "clean and neat" and having a positive atmosphere due to the friendly staff. However, the other review raises a significant concern about hygiene practices within the kitchen, which could severely impact the perceived environment and overall safety of the establishment.

The services offered by The Orient Chinese Restaurant include dine-in and takeout, as both reviewers appear to have dined at the restaurant. One reviewer praised the friendly staff, indicating positive customer service. However, the other reviewer's negative experience, stemming from the observed hygiene issue and the poor food quality, suggests that service quality might be inconsistent or overshadowed by other significant problems.

The features of The Orient Chinese Restaurant include a menu of Chinese cuisine, with dishes like Sesame Chicken and lo mein being mentioned. One reviewer found the ingredients to be fresh and the portions good, while the other described these same types of dishes as flavorless and poorly prepared. This stark contrast indicates a potential inconsistency in food quality. The friendly staff, as highlighted by one reviewer, could be considered a positive feature when present.

Currently, there is no promotional information available in the provided customer reviews. To inquire about any special offers, discounts, or new menu items, it would be best to contact The Orient Chinese Restaurant directly using the provided phone numbers.

In conclusion, The Orient Chinese Restaurant in Edwardsville, IL, presents a mixed picture based on the recent customer reviews. While one patron had an overwhelmingly positive experience, praising the fresh ingredients, good portions, prices, friendly staff, and cleanliness, another reported significant concerns about hygiene practices and the very poor quality of the food, leading to a strong negative impression. Potential customers should be aware of these contrasting experiences and may want to consider these factors when deciding whether to patronize this establishment.