The Foliage

The Foliage is a Chinese restaurant located at 203 60th St in West New York, New Jersey. Operating within the Chinese restaurant category, The Foliage primarily seems to cater to takeout orders, as the available customer feedback focuses on phone interactions and food quality for off-premises consumption. Customers can contact the restaurant using the phone numbers (201) 861-5662 or +1 201-861-5662 to place orders or make inquiries. However, the online reviews present a concerning picture regarding the customer service experienced during phone interactions, despite one reviewer acknowledging the food as "good."

One customer shared a particularly negative experience, stating that while they found the food to be good, the individual who answers the phone was "one of the most rude people I have ever met in a restaurant." This reviewer described the phone staff member as very disrespectful and treating clients poorly. They raised the question of whether this behavior might be culturally influenced but emphasized the importance of treating customers properly, regardless of cultural background. This feedback strongly suggests a significant issue with the telephone customer service at The Foliage.

Another customer corroborated this negative perception of the phone service, detailing an experience where a staff member was "extremely rude" during a phone conversation. This reviewer alleged that the staff member was shouting and not allowing them to speak, particularly in relation to a payment mix-up. They described the staff member's behavior as obnoxious and very rude, emphasizing that customers should never be shouted at when making an inquiry. As a result of this interaction, the reviewer stated that they would never give The Foliage their business. They went on to describe the staff member as unfit for the restaurant business due to a complete lack of customer care skills. Interestingly, this reviewer contrasted their negative experience with The Foliage's branch in North Bergen, which they found to have very respectful staff, with a professional lady in particular. They recommended that others should take their business to the North Bergen location instead.

The consistent theme in the provided reviews is the severely negative experience with the phone-based customer service at The Foliage in West New York. While one reviewer did mention that the food is good, this positive aspect is overshadowed by the reported rudeness and disrespect exhibited by the staff member handling phone calls. This is a critical issue for a restaurant that likely handles a significant portion of its orders over the phone for takeout.

The lack of any positive comments regarding the phone service, coupled with the strong negative descriptions, suggests that this is not an isolated incident but rather a problematic aspect of the customer interaction at The Foliage. Potential customers who prefer to place orders by phone may be hesitant to do so based on these reviews, fearing similar disrespectful treatment.

The reviews do not provide any information about the restaurant's environment or ambiance for dine-in customers, which further suggests that The Foliage primarily functions as a takeout establishment. There is no mention of the interior decor, cleanliness, or overall atmosphere of the physical location. The focus of the feedback is solely on the phone service and a brief mention of the food quality by one reviewer.

Similarly, there is no information available regarding the specific services offered by The Foliage, beyond the implication of takeout being a primary function. It is unclear whether they offer delivery services themselves or through third-party platforms. The menu and the types of Chinese cuisine they specialize in are also not mentioned in the provided reviews.

There are no features or unique selling points highlighted in the customer feedback. The only potential positive mentioned is the food being "good" according to one reviewer, but this is heavily countered by the significant negative experiences with the phone staff.

Finally, no promotional information is available in the provided reviews. Local users would need to contact The Foliage directly using the phone numbers (201) 861-5662 or +1 201-861-5662 to inquire about any current specials, discounts, or new menu items they might be offering. However, given the strong negative feedback regarding phone etiquette, some potential customers may be reluctant to initiate contact via telephone.

In conclusion, The Foliage in West New York, NJ, is a Chinese restaurant that has received concerning feedback regarding its phone-based customer service. Multiple reviewers describe the staff member handling phone calls as rude, disrespectful, and shouting at customers. While one reviewer noted that the food is good, this positive aspect is significantly undermined by the negative experiences with the staff. The reviews do not provide information about the restaurant's environment, other services, or any unique features. Local users considering ordering from The Foliage should be aware of these serious customer service concerns, particularly if they plan to place their orders by phone. It might be advisable to explore other Chinese restaurants in the area that are known for both good food and respectful customer service, such as the North Bergen branch mentioned in one of the reviews.