The Cheesecake Factory

The Cheesecake Factory is an American restaurant located at 781 Brandon Town Center Dr Mall, Brandon, FL 33511, USA. They can be contacted at (813) 571-5599 or +1 813-571-5599. It is important to note that despite being listed under the category of Chinese Restaurant, the name and reviews clearly indicate it is an American restaurant, famous for its extensive menu and cheesecakes.

Customer experiences at The Cheesecake Factory in Brandon, FL, appear to be somewhat inconsistent. One reviewer found the "Food was excellent all around" but reported "Service was very poor." They detailed a nearly two-hour dining experience for a party of four in what they perceived as a not busy restaurant. Issues included receiving only one drink refill for the table despite three empty glasses, "Very long times between drinks/bread, apps and then the longest time waiting for the dinner," suggesting the server might have forgotten to submit their order. The wait for a single slice of cheesecake was also lengthy (almost 25 minutes). To further their disappointment, they found "they left the paper on the cheesecake slice and covered it up with Whipped cream…."

In contrast, another customer had a "fantastic" first visit. They described the restaurant as "absolutely gorgeous—super pretty and impeccably clean." They also noted the atmosphere felt "upscale yet welcoming" and appreciated the "attention to detail in the decor" which made the experience "special." This reviewer found "The food was delicious" with a menu that offered enough variety to "find something for everyone," concluding with an "overall, a wonderful dining experience" and an intention to "definitely be back soon!"

Based on these reviews, The Cheesecake Factory in Brandon, FL, offers excellent food and a visually appealing, clean environment with a welcoming atmosphere. However, there are significant concerns regarding the service, with reports of long wait times and inattentive staff, even when the restaurant is not perceived as busy. While one customer had a wonderful experience, another reported very poor service that detracted from their meal. Local users considering The Cheesecake Factory should be aware of this potential inconsistency in service quality.

The environment is described as absolutely gorgeous, super pretty, impeccably clean, and having an upscale yet welcoming atmosphere with attention to detail in the decor. Services include dine-in with a very extensive menu featuring a wide variety of American dishes and a large selection of cheesecakes. Key features are the excellent quality of the food and the visually appealing ambiance. A potential drawback is the reported inconsistency and at times poor quality of the service. No specific promotional information is available in the provided text.