Teriyaki Wok

Located at 16256 Military Rd S #110, SeaTac, WA 98188, Teriyaki Wok operates as a local establishment offering Chinese and Teriyaki cuisine. For inquiries or to place an order, they can be reached at (206) 444-6520 or via mobile at +1 206-444-6520. However, it is important to note that customer reviews indicate potential issues with phone service, particularly during evening hours, with reports of calls not being taken or being hung up on.

As a business operating within the broader category of Chinese Restaurants, Teriyaki Wok aims to provide quick and convenient meals, characteristic of a fast-casual dining establishment. Their menu typically features popular Chinese dishes alongside various teriyaki options, catering to a wide range of local tastes. The emphasis appears to be on efficient food preparation and serving, appealing to customers looking for a quick and satisfying meal.

The environment at Teriyaki Wok, specifically for dine-in, is described as "flawed due to short staff." This suggests that while there is seating available, the upkeep of the dining area might be impacted by staffing levels. A reviewer recommended "self serve cleaning supplies for tables," implying that customers might need to take initiative to ensure their dining space is clean. This indicates a very casual, possibly no-frills, dining experience, where the focus is primarily on getting the food to the customer quickly rather than providing a full-service restaurant ambiance. For those considering dine-in, this aspect of the environment is worth noting.

The service at Teriyaki Wok presents a mixed and concerning picture based on customer reviews. While one review mentions "Great & straightforward customer service," other feedback raises significant issues. There are reports of the owners being "kind of cold" towards customers and exhibiting unresponsiveness to phone calls, particularly in the evening, with instances of customers being "hung up on." More seriously, there are mentions from "other reviews mentioning their swearing at customers, racism, and littering." These are severe allegations that directly impact the customer experience and reputation of the establishment. The operational issue of not taking phone orders in the evening is also a significant barrier for customers who prefer to order ahead, especially if they get home later in the day. This inconsistency in service and the serious nature of some complaints are critical factors for potential customers to consider.

Regarding the food, the positive aspect highlighted in reviews is that "The food comes out hot, fresh, and fast." This indicates an efficient kitchen that prioritizes the quick delivery of freshly prepared meals. The portions are described as "enough for one," suggesting individual serving sizes that are adequate for a single meal rather than large, shareable family-style portions. Utensils and napkins are reportedly "prepared in the bag," which is a convenient feature for takeout orders, demonstrating attention to detail in packaging.

While specific dishes are not detailed in the provided reviews, the general mentions of "Chinese and Teriyaki" indicate a menu that likely includes staples such as various teriyaki chicken, beef, or tofu dishes, along with common Chinese American fare like fried rice, chow mein, and popular appetizers. The emphasis on "hot" and "fresh" suggests that the quality of preparation, at least in terms of temperature and immediate freshness, is a strength. However, the lack of specific dish recommendations makes it difficult to assess the culinary highlights beyond general freshness and speed.

Teriyaki Wok appears to be suitable for individuals or small groups looking for a quick and hot meal, particularly for takeout. Its fast service is a clear advantage for those on a tight schedule. However, the reported issues with phone service, the challenges with in-person dining ambiance due to potential understaffing, and the serious allegations regarding customer interactions suggest that potential patrons should consider these factors before visiting. For customers who prioritize speed and hot food and are willing to overlook potential service shortcomings, it might be a viable option. For those who value consistent customer service and a welcoming environment, other options might be more suitable.

Promotional information for Teriyaki Wok, based solely on the provided customer feedback, would revolve around its speed of service and the hot, fresh nature of its food. The convenience of a quick meal and the efficiency of receiving utensils and napkins prepared with the order are minor, yet beneficial, points. However, the negative customer experiences, particularly regarding service demeanor and operational practices, would significantly hinder any positive promotional efforts. Businesses typically rely on positive word-of-mouth and consistent service to build a strong reputation, and the issues reported could actively deter potential customers. There is no specific promotional pricing or loyalty programs mentioned in the provided information, suggesting that the primary appeal is the quick preparation of standard Chinese and Teriyaki dishes.

In conclusion, Teriyaki Wok at 16256 Military Rd S #110, SeaTac, WA 98188, offers a fast-food style experience for Chinese and Teriyaki cuisine, with a focus on delivering hot and fresh meals quickly. While some customers appreciate the straightforward service and the speed of order fulfillment, significant concerns have been raised regarding customer interactions, including reports of coldness, unresponsiveness to phone calls, and more serious allegations. The dine-in environment may also be impacted by staffing levels. Potential customers are advised to consider these varying experiences when deciding whether to visit. For inquiries, you can attempt to reach them at (206) 444-6520, though phone service reliability may vary.