Szechwan Palace Richmond

Their delivery service is horrible. They called us back after placing the order and said it would be an hour. No problem we can come and get it. Then they call us back a couple minutes later and said 20 minutes. Ok we can wait. 40 minutes pass they call us back. I thought you were picking it up. You said you would deliver in 20 minutes. Husband goes to pick it up. Then a couple minutes after he leaves the driver show's up at the door. No I am not making this up! Then so is my husband bringing home food? Are we going to be double charged? The driver couldn't speak English. Trying to get the point across with his phone app. It didn't work. Looking at me like a deer in headlights by now. I said cancel the order. Then now I am still waiting for my refund. I called about the refund and had to repeat to the girl. No I just want my money back. She kept saying "we can make this meal again for you" no listen we will never order from this company again. We want the refund. 4 times repeating this and I think she finally got it. We will see if I get the refund in 3 days. If not we will be going around this circle again.

What happened to you guys? I am so disappointed in our order that we just received. $49+tip and delivery charge. Mongolian beef lo mein and moo shu pork. It ended up being Mongolian vegetables and moo shu vegetables and a few tiny pieces of meat thrown in. Moo shu pork comes with sauce and you did not send the sauce. Your food used to taste very good. Now everything is bland and tasteless. I cannot stress our disappointment in your food as of late. Quality is non-existent. This was the last order you will get from us. And I will no longer suggest to anyone that they should patronize you. You have lost a valuable customer for good. Too bad you had to cut corners this drastically. I bet you yourself wouldn't want to eat what you sold to us. Very VERY unhappy.

I ordered 2 of the lunch specials for pickup. Total was $19.15. showed up and went to pay. Get told that they have a $20 minimum on debit/credit card. I said then just run it for $20. They then tell me that I need to remember to bring cash next time or they won't take it. I'm sitting here looking at the new menui grabbed and it doesn't say anything about a minimum just that they take MasterCard and Visa. I like the food. But sorry no I will not be ordering again. I don't normally carry cash unless I'm going out for drinks. You advertise you take card then tell I'm not buying enough for you to take and to remember to take cash.. Remember you literally advertise that you take card. No minimum mentioned..

Below is my old review, as of recent times the food here has changed. Not sure why but it’s just not the same. Not nearly as good. Not as flavorful and not as saucy. Dishes I’ve gotten here for over a decade are now no longer the same. The food is ALWAYS great here. Been eating here for like 10 years. My favorite in this area. The black bean tofu and spicy garlic eggplant are to die for 🤤

Wonderful food! Been ordering here for 5 years, and always good.