Szechuan Wok

Located at 11714E Reisterstown Rd in Reisterstown, Maryland, Szechuan Wok operates within the Chinese Restaurant category, primarily serving the local community through takeout services. They can be contacted at (410) 526-4225 or +1 410-526-4225 to place orders. Based on recent customer reviews, Szechuan Wok presents a somewhat concerning picture, with issues raised regarding both order accuracy for their sushi offerings and the quality of their cooked Chinese dishes.

One customer who stopped in specifically for the maki roll special, priced at 3 for $13.95, reported a discrepancy between their order and what they received. They ordered eel, spicy shrimp, and salmon maki rolls, but their receipt indicated eel, shrimp, and tuna. Upon eating the rolls, they were able to identify the shrimp and eel, but the third roll contained an unidentifiable mix with a crunchy element. This indicates a potential issue with order accuracy, particularly concerning the substitution of tuna for salmon without the customer's knowledge or consent. The reviewer's assessment of the maki rolls was simply "ok," suggesting they were not particularly impressed with the quality either.

Another customer had a significantly negative experience with a takeout order of sweet and sour shrimp. While they noted that their order was prepared remarkably quickly, especially considering the restaurant appeared to be very busy with takeout orders and customers waiting in line, the reason for the speed became apparent upon inspection of the food. The customer reported that their sweet and sour shrimp was burnt, providing a photograph as evidence. They surmised that the kitchen might have turned the fryer temperature up excessively high to expedite orders. This severely compromised the quality of the meal, leading the customer to declare it would be their last time eating at Szechuan Wok, especially considering the price of over $18 for the unsatisfactory dish.

Considering these two recent reviews, Szechuan Wok appears to struggle with both order accuracy and food preparation quality. The issue with the maki roll substitution suggests a lack of attention to detail when fulfilling orders, which can be frustrating for customers with specific preferences or dietary restrictions. The incident of the burnt sweet and sour shrimp raises serious concerns about the kitchen's quality control, particularly during busy periods when the pressure to fulfill orders quickly might compromise cooking standards.

The environment of Szechuan Wok is not explicitly detailed in the provided reviews. The mention of a lobby where customers waited for takeout orders suggests a functional space for order pickup. The fact that the restaurant was described as "swamped with take-out orders" indicates that they likely cater heavily to this service model. However, there is no information regarding the ambiance or condition of any potential dine-in area.

The primary service offered by Szechuan Wok, based on the reviews, is takeout. Customers can place orders and pick them up at the restaurant. The first review mentions a specific maki roll special, indicating that sushi is also part of their menu, although the order accuracy for these items appears to be questionable. The second review highlights the speed of order preparation, although this speed seemingly came at the cost of food quality in that instance. There is no mention of online ordering or delivery services in the provided feedback.

There is a mention of a specific promotional offer: maki rolls at 3 for $13.95. This suggests that Szechuan Wok does offer some specials to attract customers. However, the negative experiences reported by both reviewers might negate the appeal of such promotions for potential new customers. No other promotional information is available in the provided text.

In conclusion, Szechuan Wok in Reisterstown, MD, is a Chinese restaurant that offers takeout and includes sushi on its menu. While they have a maki roll special, recent customer reviews raise concerns about order accuracy for sushi and significant issues with the quality of their cooked dishes, exemplified by the burnt sweet and sour shrimp. The restaurant appears to be busy with takeout orders, which may contribute to these problems. For local users in Reisterstown considering Szechuan Wok, it would be prudent to be cautious due to the reported issues with food quality and order fulfillment. The maki roll special might be tempting, but the experience of one customer suggests that the actual items received may not match the order. The incident of the burnt dish is a serious red flag regarding the kitchen's consistency. Potential customers might want to consider these recent experiences before placing an order.