Sun Kwong Chinese Restaurant

Sun Kwong Chinese Restaurant, located at 373 S Belair Rd in Augusta, Georgia, falls under the category of Chinese Restaurants serving the local community. While specific details about the restaurant's ambiance or dine-in environment are not extensively described in the provided reviews, the feedback does offer insights into the food quality, service, and overall customer experience, primarily focusing on takeout orders.

One recurring theme in the customer reviews for Sun Kwong Chinese Restaurant is the mention of "huge portions." This suggests that the restaurant is generous in the quantity of food provided with their meals, which could be a positive aspect for customers looking for value in terms of the amount of food received. However, this is juxtaposed with significant concerns regarding the freshness and quality of the food itself.

Several comments point to issues with the freshness and preparation of various dishes. One reviewer noted that while the people were "really nice," the food was "not fresh." This customer specifically mentioned that the "base sauce for the sesame chicken was super tangy and chicken seemed reheated." Additionally, their experience with the sweet and sour chicken was negative, describing it as looking "like it was heated up from frozen...no 'crunch' to it, just sogginess." This indicates potential issues with the cooking methods and the use of fresh ingredients for these popular dishes. The same reviewer found the egg rolls to be "decent," providing a single point of slight positivity in their otherwise negative experience.

Another customer shared a deeply unsatisfactory first and, by their account, last experience with Sun Kwong Chinese Restaurant. This review details multiple problems, starting with an alleged discrepancy in change received and being charged for a dinner combo during lunch hours when a special was supposedly available. When addressing this issue, the customer was reportedly promised an additional dinner combo of wings that was not fulfilled. Furthermore, the second combo meal ordered was not what the customer expected, attributing this to a lack of understanding from the staff member taking the order. This breakdown in communication led to the customer receiving an unwanted dish.

Adding to these issues, the second reviewer also raised concerns about the quality of the food itself. They described the rice as tasting "so old" and the chicken wings as being "so salty." These comments further reinforce the concerns about food freshness and proper preparation raised by the first reviewer. The second customer's overall sentiment was one of being "cheated out of my money lied to and given something I did not order very unhappy and angry," highlighting significant service and food quality failures in their experience.

Based on these two detailed customer reviews, a pattern of concerns emerges regarding the food quality at Sun Kwong Chinese Restaurant. The issues of reheated chicken, soggy texture, overly tangy sauces, old-tasting rice, and excessively salty wings are significant drawbacks. While the "huge portions" might appeal to some, the apparent lack of freshness and proper preparation could outweigh this benefit for many potential customers.

Furthermore, the second review raises serious concerns about the service, including potential discrepancies with payment, failure to honor promises, and order inaccuracies due to communication issues. These service-related problems can severely impact the overall customer experience and erode trust in the establishment.

It is important to note that these reviews represent individual experiences and may not be representative of every customer's interaction with Sun Kwong Chinese Restaurant. However, the detailed nature of the complaints, particularly the consistency in concerns about food freshness and preparation, warrants consideration for potential local users.

Given the information available, it is challenging to highlight specific positive features or promotional information for Sun Kwong Chinese Restaurant. The prevailing themes in the recent feedback are centered around issues with food quality and service. Potential customers may want to weigh the reported large portion sizes against the concerns about freshness and preparation, as well as the reported service issues, before deciding to order from this establishment.

For local users in Augusta, GA, considering Sun Kwong Chinese Restaurant at 373 S Belair Rd, it would be prudent to be aware of the recent customer feedback. The reports of non-fresh food, poorly prepared dishes like the sesame and sweet and sour chicken, old rice, and salty wings, coupled with service concerns including order inaccuracies and payment issues, suggest that caution may be warranted. While the large portions might be appealing, the quality of the food and the reliability of the service appear to be significant areas of concern based on the provided reviews. Potential customers might want to consider these factors carefully before making a decision.