Sugar Factory - Biloxi, MS

The server did her best but took them 36 minutes to apologize for the wait for the food and stated it would only be a couple more minutes but from the time we sat down until we got our food it took 56 minutes to serve room temp food. I ordered the big cheesy and she ordered the burger with macaroni in it. They did apologize again and offer a free desert and we had the cheesecake milkshake which was great. I did appreciate the offer of the free desert. We will try again at some point but it was disappointing how slow the service was considering they were maybe only 5 tables occupied... I can't image how slow it would be with a full restaurant. I was also surprised the cheese still drizzled down the burger since it was somewhat cold. This was at the Hard Rock in Biloxi Mississippi on 9-28-24.

We really wanted to enjoy this location but it was just ok. 1. It is located inside the Hard Rock casino. It's a beautiful restaurant but it smells like smoke from the casino. If you have allergies this may be an issue. 2. The food was just ok. Nothing we had was memorable. We ended up paying about $130 and it felt like we should have paid $50. We knew we would be paying for the experience. Unfortunately, the experience was not memorable or worth the costs. 3. Service was decent. Our waitress was nice however, she spent a bit of time on her cellphone when we needed to be served.

Devin was our waiter and he is the best waiter. Please give him a raise. I had the bacon cheeseburger. Patty was medium rare and juicy. And to start we had a special juice, non alcoholic because I can't have alcohol yet, which had dry ice. Boy was it good. Then for dessert I had the s'more milkshake. The rainbow sliders are pretty goofy. You think we would learn after SpongeBobs pretty Patty's. Overall great place. Bit expensive

My drink was amazing. The food was average though. I got the Mac and cheese burger with fries and we got the cookie monster skillet for dessert. The fries and the cookie were good, but the donut that came with it was stale and hard. This seems like a place to go with your girls and get drinks and maybe light bites.

Cute place to eat inside the casino. The servers were kind. Food just really tasted like it had been frozen & thrown together quickly. It was still okay, but a bit expensive for a Stouffer’s experience. Lol Tried breakfast and dinner. I think their main focus is the drinks, so they just lack a little with the food. I recommend the lemonade! :)