Spicy Tongue

Welcome to our platform for local Chinese restaurant information. Today, we present an overview of Spicy Tongue, located at 5333 Adeline St #20, Oakland, CA 94608, USA. As a member of the Chinese Restaurant category, Spicy Tongue aims to offer a spicy culinary experience to its patrons. For inquiries, you can contact them at (510) 561-6755 or +1 510-561-6755.

To provide an objective introduction to Spicy Tongue, we have examined recent customer reviews available online. These reviews offer insights into the experiences of individuals who have recently interacted with this establishment, focusing on aspects such as customer service and food quality.

Several reviewers have expressed significant dissatisfaction with the customer service at Spicy Tongue. One customer described it as "atrocious" or a "complete lack of any customer service." They recounted an experience of waiting for over an hour for their food, only to discover that a significant portion of their order had been canceled due to the restaurant running out of items, without any prior notification. Attempts to contact the restaurant for clarification were also unsuccessful, with one phone number being out of service and the other ringing until the staff hung up. This reviewer stated that this type of poor handling of business appeared to be a regular occurrence at Spicy Tongue.

Another reviewer went so far as to say that if it were possible to give a negative two-star rating for service, Spicy Tongue would deserve it, underscoring a severely negative perception of their customer service.

Regarding the food itself, one reviewer offered a mixed opinion. They stated that "some of the food is actually not bad," while "the rest is mediocre at best." However, they emphasized that the "disregard for the customer is so blatant" that it was surprising the restaurant had remained in business for as long as it had. This reviewer strongly advised others to order from a more reputable establishment that values its customers.

Another customer issued a strong warning: "DO NOT EVER ORDER! I REPEAT DO NOT EVER ORDER!" They described ordering the boiling beef with house spicy broth, which was supposed to include rice and house soup. However, they reported that the dish contained "literally no beef," consisting mainly of cabbage, and also lacked the promised rice. This experience led them to vow never to order from Spicy Tongue again. They also mentioned having read other negative reviews but chose to order anyway, regretting their decision and reinforcing the negative sentiment expressed by other customers.

Based on these recent reviews, there appear to be significant concerns regarding both the customer service and the food quality consistency at Spicy Tongue in Oakland. Multiple reviewers highlight extremely poor customer service, including long wait times, uncommunicated order cancellations, and difficulties in contacting the restaurant. Additionally, there are complaints about the food, ranging from mediocre to severely lacking in key ingredients, as in the case of the "boiling beef" dish with no beef.

The environment of Spicy Tongue is not described in these reviews. However, the strong negative feedback regarding service and food might suggest that the overall dining experience could be less than satisfactory, regardless of the physical ambiance of the restaurant.

The services offered by Spicy Tongue are implied to include takeout, as one reviewer mentioned placing a takeout order. However, there is no information about dine-in options, delivery services, or catering. The difficulties reported in contacting the restaurant via phone might also indicate potential issues with their overall service infrastructure.

There are no features or promotional information mentioned in the provided reviews. The focus of the feedback is overwhelmingly on the negative aspects of customer service and food quality.

In conclusion, the recent customer reviews for Spicy Tongue in Oakland paint a concerning picture regarding the restaurant's service and the consistency of its food quality. Multiple customers have reported very poor customer service experiences, including long waits, order issues, and a lack of communication. While one reviewer mentioned that some of the food was not bad, others described significant problems with their orders. Potential customers should carefully consider these recent experiences when deciding whether to order from Spicy Tongue. Given the strong negative feedback, it may be prudent to explore other Chinese restaurant options in the Oakland area that have a more positive and reliable track record.