Silver Lake Chinese Restaurant

I ordered delivery from here for the first time tonight, Egg Rolls and a Curry Chicken. In the notes, I requested extra hot mustard packets and no sweet & sour or soy sauce packets. When I opened my delivery, I saw this note on multiple receipts, but there were no packets of hot mustard at all. I was really disappointed but thought maybe it was just an overlooked request. Then I opened my Curry Chicken and was shocked. The menu states the entree comes with a curry sauce, potato, carrot, and onion, but the "potato" in my meal was all french fries! Using frozen french fries changes the texture and taste of this meal, making it absolutely disgusting. This kind of lack of respect for the food they're serving is shameful. I recommend staying away from this establishment.

The food really really good.! Food was hot at delivery.

Always read reviews before heading out don't forget to do it saves time and money...Silver Lake Chinese food is excellent! Our server was energetic, full of smiles, was very helpful and honest , we ordered the mussels in garlic sauce, Spicy Sesame Chicken, Spicy combination rice, and of course PINEAPPLE SAKE WARMED! Yes, I even had received proper chopstick handling! So u see good food, excellent server, great location means I'm going back for more a true Customer experience should embody the business 😉

I ordered the sesame chicken for take-out. It was horrible! It came with 2 pieces of what resembles broccoli and a sliver of what I am assuming is a carrot. The chicken was hard or over cooked and had a distinctive burnt flavor. It had what I think is rice in it. Very disappointed!!

Worse service and experience here today. I came in for a pick up and the hostess or Girl at the front who checks your orders tookes at my order and 30 minutes later she will not give any information. Tried to speak with her three times and she will not even looked at me and she would walked away. I notice she did the same to another Spanic lady and she left the restaurante after getting not service. When I tried to check my order one last time, a nice boy took care of me and with the help of another worker help me with options and finally getting my food. Then I approached the girl and told her she was really bad on her service and more if she is supposed to be the first person anyone deals with it. She then complain about me and called me crazy in another language thinking I could not understand her. Right in front of me with other workers. It was Christmas Day, nobody wants to be treated like that. When I finally got my order . , a lady (owner or manager) and five other employees went after me, screaming and threatening me about taking a picture of this girl for my reviews. No other time in my life I felt so threatened, scare and mistreated by a business. When she ask me why I was giving bad reviews, I tried to explain but instead she threatened and offered no apology at all. No one time anyone apologized for the bad service and inconvenience . After a man from the kitchen came after me and started talking at my face I left the place scare. I will add this review and complain with BBB and other sites. god know what they did to my food. Replay to owners reply: as a owner your should have taken care of this issue before I posted any reviews. For customer reviews and service purpose, we are allowed to post videos and photos. Yes, we should appreciate work AND customers as well during ANY time of year. Hardworking does not mean she has good customer service manners, she ignore not only me but two other customers that night, the only one that did not walked out of there was me and I wanted to make sure this doesn’t happen again. As a owner you should listen to your customers, handle the problems your self instead of threatening with other employees. This review is ALL on you not me. I was a happy customer that just wanted my dinner and was ignore 3 times and yet I was willing to give business and talk this over. You did not do your job. You should train your employees better and treat your customer even better. The only thing you had to do, is apologize This girl will not even looked at me or check in my order again. The boy that handle my order saw this and he took over for her. He said I’m sorry I can take care of you. I’m not the only one that notice. I hope you really start treating customers better. Have a great year and god bless you!