Sheng Garden Chinese Restaurant

Welcome to Sheng Garden Chinese Restaurant, a local Chinese eatery situated at 1418 Teaneck Road in Teaneck, New Jersey. Sheng Garden has garnered attention from residents in Teaneck and the surrounding areas, including Englewood, with some customers considering it their favorite place to order from. While opinions on specific dishes and experiences may vary, Sheng Garden offers a range of familiar Chinese-American cuisine for takeout and potentially delivery.

One dish that appears to be a standout favorite among Sheng Garden's clientele is their sesame chicken. According to one enthusiastic reviewer, the sesame chicken here is exceptional, earning the strong endorsement of being described as "the bomb." This customer particularly appreciates the saucy and crunchy texture of the chicken, stating that it has become their all-time favorite, surpassing versions they have tried at numerous other restaurants. This highly positive feedback suggests that Sheng Garden's sesame chicken is a must-try for those who enjoy this classic dish, characterized by its flavorful sauce and satisfying crispiness.

In addition to their acclaimed sesame chicken, Sheng Garden also offers other popular appetizers, such as their fried dumplings. These dumplings are described as "so delightful," indicating that they are well-prepared and enjoyable. The reviewer also shares a personal preference for dipping rice in duck sauce, suggesting that Sheng Garden provides this condiment, and recommends it to other diners as a flavorful accompaniment to their meals.

However, not all recent experiences at Sheng Garden have been entirely positive. One customer, who usually considers Sheng Garden their favorite place to order from in the Englewood and Teaneck area, reported a disappointing experience with their General Tso's chicken. According to this review, the chicken was overcooked and burned by the fryer, resulting in a very hard and crispy texture. Additionally, the customer noted that the color of the dish was unusually light, described as a "light honey color," leading them to question whether it was indeed General Tso's chicken. Upon calling the restaurant to address the issue, the customer spoke with the manager, who, while apologetic, did not offer to provide a new meal or a refund. This incident highlights a potential inconsistency in food preparation and a point of concern regarding customer service resolution in this particular instance.

Based on these reviews, Sheng Garden Chinese Restaurant has both strong points and areas where improvement might be needed. Their sesame chicken and fried dumplings appear to be well-received and highly recommended by some customers. However, there have been reports of issues with other dishes, such as the General Tso's chicken, and concerns raised about the handling of customer complaints in at least one instance.

Information regarding the environment or ambiance of Sheng Garden is not provided in these reviews. Therefore, potential customers have no direct insights into the restaurant's décor, cleanliness, or overall atmosphere for dine-in, if that option is available. The focus of the feedback is primarily on the quality of the food for takeout and the service experienced when addressing a food quality issue over the phone.

Similarly, specific details about the services offered by Sheng Garden are limited. The reviews mention takeout and delivery (implied by the customer who usually orders from them), but there is no information about dine-in options, online ordering systems, or catering services. The interaction with the manager over the phone suggests that customer service is available, but the resolution offered in the reported incident was not satisfactory to the customer involved.

Features of Sheng Garden that can be gleaned from the reviews include their popular sesame chicken, which is praised for its flavor and texture, and their delightful fried dumplings. The availability of duck sauce is also noted as a positive aspect for some customers. However, a potential inconsistency in the preparation of other dishes, such as the General Tso's chicken, and the handling of related complaints appear to be areas where the restaurant could improve.

No specific promotional information, such as discounts, special offers, or loyalty programs, is mentioned in the provided reviews. Local users interested in learning about any such promotions or the full menu of Sheng Garden Chinese Restaurant are advised to contact them directly at (201) 837-1836 or +1 201-837-1836, or visit their location at 1418 Teaneck Rd, Teaneck, NJ 07666.

In conclusion, Sheng Garden Chinese Restaurant in Teaneck, NJ, has established a reputation as a local favorite for some, particularly for their sesame chicken and fried dumplings. However, recent feedback indicates potential inconsistencies in food preparation and customer service experiences. Local users considering ordering from Sheng Garden may want to take into account the positive reviews of specific dishes alongside the reported negative experience. As with any restaurant, individual experiences can vary, and it might be beneficial to try their highly recommended items while being aware of the potential for variability in other dishes and service responsiveness.