Shanghai Chinese Restaurant

Shanghai Chinese Restaurant is a local establishment located at 140 E Main St in Lock Haven, Pennsylvania (PA 17745), USA. As a part of the Chinese Restaurant category, Shanghai Chinese Restaurant aims to serve the local community with a variety of Chinese dishes. They can be reached at (570) 858-5454 or their mobile number +1 570-858-5454 for inquiries or to place orders.

Based on the limited customer reviews available, experiences at Shanghai Chinese Restaurant appear to be somewhat varied. One customer expresses highly positive sentiments, stating that their "many experiences" have "always been phenomenal" and that they have "never had a bad meal." This reviewer also praises the food quality, identifying it as their "favorite spot to eat at or order from in town." Furthermore, they commend the "excellent" customer service and highlight the affordability, noting that "you really can't beat the price either." This review paints a picture of a consistently satisfying dining experience with good value.

However, another customer shares a significantly contrasting experience. This reviewer, who claims to have ordered from Shanghai Chinese Restaurant "well over 100 times" and generally loved the place, details a recent negative encounter that has led them to reconsider future patronage. On this particular occasion, they ordered sweet and sour chicken and found the rice to be "so over cooked it was just gross" and the chicken "hard as a rock."

This customer's attempt to address the issue by calling the restaurant resulted in a negative interaction with a staff member described as "the white girl with black hair" at the front. According to the review, this employee was "so beyond rude" when the customer explained the problem. The reviewer overheard the employee speaking rudely about their complaint while on hold. Upon arriving to pick up the remake, the customer felt they were being stared down with "the dirtiest looks" both upon entering and leaving. Notably, the restaurant did not offer an apology for the mistake. This experience left the customer feeling "horrible" for simply wanting edible food that they had paid for.

Considering these two reviews, it's challenging to form a definitive picture of the typical environment and services at Shanghai Chinese Restaurant. The positive review suggests a welcoming atmosphere and efficient service, contributing to a phenomenal dining experience. Conversely, the negative review points to a situation with poor customer service in handling a food quality issue, potentially creating an unwelcoming environment for customers who encounter problems with their orders.

Regarding the features of Shanghai Chinese Restaurant, the positive review implicitly suggests that the food is generally of high quality and delicious, making it a local favorite. The mention of sweet and sour chicken in the negative review indicates that this is one of the dishes offered. However, without a menu or more diverse feedback, it is difficult to elaborate on the range and specialties of their cuisine. The price point is mentioned as being unbeatable by one reviewer, suggesting that affordability might be a key feature of this establishment.

The services offered likely include both dine-in and takeout, as one reviewer mentions eating at the restaurant and the other ordered for takeout. The negative review also indicates that they offer remakes for unsatisfactory orders, although the handling of this service in that particular instance was severely criticized. It is not mentioned whether Shanghai Chinese Restaurant provides delivery services. Local users interested in delivery would need to contact the restaurant directly to inquire.

Promotional information is not mentioned in either of the provided reviews. To find out about any specials, discounts, or promotions that Shanghai Chinese Restaurant might be offering, local users should check for online presence (website, social media) or contact the restaurant directly by phone. They may also have local advertisements or flyers that could provide information on current deals.

In summary, feedback on Shanghai Chinese Restaurant in Lock Haven, PA, presents a mixed picture. While one long-time customer consistently praises the phenomenal food, excellent service, and unbeatable prices, another recent experience highlights significant issues with food quality and extremely rude customer service in addressing a complaint. This inconsistency suggests that while many customers may have positive experiences, there is a potential for negative encounters, particularly when issues arise with the food.

For local users considering Shanghai Chinese Restaurant, it would be wise to weigh these contrasting reviews. If consistent positive experiences are the norm, it could indeed be a great local spot as described by the satisfied customer. However, the negative review serves as a cautionary tale about potential inconsistencies in food quality and the importance of professional and courteous customer service, especially when resolving complaints. It might be prudent to consider recent reviews on other platforms or perhaps try a simple order initially to gauge the current quality and service before becoming a regular customer or placing a large order.

Ultimately, Shanghai Chinese Restaurant has the potential to be a beloved local eatery, as indicated by one loyal customer. However, addressing issues with food quality consistency and ensuring all staff provide respectful and professional customer service, especially when handling complaints, will be crucial for maintaining a positive reputation and ensuring customer satisfaction across the board.