Shanghai and Tokyo

Shanghai and Tokyo is a restaurant located at 3088 NE 41st Terrace in Homestead, Florida, categorized as a Chinese Restaurant. This establishment appears to offer a variety of Chinese dishes for takeout, catering to the local community in Homestead. The name "Shanghai and Tokyo" suggests a potential fusion or combination of Chinese and Japanese culinary influences, although the available customer reviews primarily focus on the Chinese aspect of their offerings.

Based on the limited customer feedback, it is challenging to ascertain the full scope of the menu at Shanghai and Tokyo. However, the reviews do mention specific Chinese dishes such as Sweet & sour chicken, shrimp fried rice, and chicken lo-mein. This indicates that they likely serve a range of popular American-Chinese takeout staples. The first reviewer mentioned picking up an already paid meal, implying that they offer online ordering or prepayment options. The second reviewer noted that the online menu prices were lower than what they were charged, suggesting a discrepancy between the online and in-store pricing, with an additional $3 per dish. This is an important point for potential customers to be aware of when considering ordering from Shanghai and Tokyo.

The customer reviews available paint a concerning picture regarding both the customer service and the food quality at Shanghai and Tokyo. One reviewer recounted a negative experience when picking up a pre-paid meal. They reported a significant wait due to the front desk staff being engaged in a lengthy personal conversation, seemingly aware of the customer waiting for their order. When the meal was finally handed over, the customer noticed it had been sitting out. Upon complaining, the staff member took the food back and initially refused to give it to them, which the reviewer perceived as disrespectful. While another coworker eventually intervened and handed the food back, the initial interaction left a strong negative impression of "disrespectful people and bad customer service." This incident raises serious concerns about the professionalism and attentiveness of the front desk staff.

The second review provided a scathing critique of the food quality. The reviewer expressed regret for not having read reviews prior to ordering. They found the Sweet & sour chicken to be hard and, more alarmingly, reported that the oil used tasted old and left an "unbearable" aftertaste, making it inedible after only a couple of pieces. The shrimp fried rice and chicken lo-mein were described as excessively greasy, tasting "funny," and likened to "eating straight grease." The reviewer was so disgusted by the oily nature of the food that they felt the need to shower. Their overall assessment was extremely negative, stating they wouldn't eat from the restaurant again even if it were free and strongly warning others against ordering from Shanghai and Tokyo. This feedback points to significant issues with the freshness of ingredients, the quality of cooking oil, and the overall preparation of their Chinese dishes.

Given the nature of the provided reviews, there is no information available regarding the environment or ambiance of Shanghai and Tokyo. Since both reviews pertain to takeout experiences, there are no descriptions of the dining area, decor, cleanliness, or overall atmosphere of the restaurant. It remains unknown whether Shanghai and Tokyo primarily focuses on takeout or also offers a dine-in option. Local users interested in dining at the establishment would need to either visit in person or seek out additional information from other sources, if available.

The services offered by Shanghai and Tokyo, based on the reviews, include takeout. The first review suggests the possibility of online prepayment or ordering ahead. The second review mentions an online menu, although with pricing discrepancies. The negative experience with customer service during a pickup indicates that while they provide this service, the execution may be lacking. There is no mention of delivery services in the provided feedback, so it is unclear whether this is an option offered by Shanghai and Tokyo. Potential customers would need to contact the restaurant directly to inquire about their full range of services.

Based on the severely negative feedback concerning food quality and customer service, it is difficult to identify any positive features of Shanghai and Tokyo from these reviews. The discrepancy in online versus in-store pricing, with an unexpected $3 surcharge per dish, is a notable point that could deter customers. The reported use of old-tasting oil and the excessively greasy nature of multiple dishes are significant drawbacks. The disrespectful customer service experienced by one reviewer is also a major concern. The only potential positive might be the availability of a variety of standard American-Chinese dishes, but the reported quality issues overshadow this.

No promotional information is mentioned in the provided customer reviews. It is unknown whether Shanghai and Tokyo offers any specials, discounts, or promotions to attract customers. Local users interested in such information would need to check local advertising, online platforms if the restaurant has a presence, or contact them directly via phone at (305) 242-5155 or +1 305-242-5155.

In conclusion, the available customer reviews for Shanghai and Tokyo in Homestead, FL, present a negative picture of both their customer service and the quality of their Chinese food. Issues such as disrespectful behavior from staff and poorly prepared, excessively oily dishes made with what appeared to be old oil are significant concerns. The discrepancy in online versus in-store pricing is also a factor that could negatively impact customer satisfaction. Potential customers are strongly advised to consider these recent experiences before choosing to order from or visit Shanghai and Tokyo. Further investigation or more positive reviews from other sources would be needed to offer a more balanced perspective on this establishment.