Shake Shack Vernon Hills

I walked into this location and straight to the counter as I was paying cash. There was no one at the register but there were three employees looking at photos on the stores iPad. I waited a few minutes making eye contact with several back of house employees and was not acknowledged by a single one. However Axel as soon as he saw me walked to the front to greet and help me. The gentleman was super polite and, as I sit inside the restaurant writing this review, is still the only person who has acknowledged me. I appreciate this young gentleman for being the only reason I didn’t walk out and the only reason this wasn’t a 1 star review.

Been to Shake Shack at Mellody Farm many times, and the food is really good. The ShackBurger with their sauce is amazing, though I wish it comes in a larger size. But the fries and shake make up for the smaller burger. The cookies and cream shake is amazing, definitely my personal favorite. Fries are quality as well. Staff is nice and relatively quick in getting orders out.

Pretty let down with the lunch we had. The chicken bites were overcooked - hard and dry. The spicy burger was just hot to be hot - not to taste good. The bacon avocado burger had no sauce on it, and both the patty and the bacon were limp. The chocolate shake was average. The fries did come put hot and crispy. And the cheesy fries are worth the the little bit extra. The kiwi apple Lemonade is punch you in the mouth tart but in a good way. And the root beer was enjoyable. The parking lot is plenty big. The guy that took our order was polite and attentive. The rest of the staff didn't seem to want to be there. The bathrooms are moderately clean but just barely. Probably wouldn't go out of my way to go again.

Very good burgers! Unlike In and Out, this place will not disappoint. The only downside is price, but where can you eat cheaply anymore. I'm happy to pay premium price for a premium product 🙂

Jose was working the dining room and he was SO friendly. He saw me looking for a table can offered to wipe one of for me. He was very attentive to all the guest in the dining room. He made the experience extra special. We always love Shake Shacks food and it was great today.