Shake Shack Danbury

My first impression upon entering Shake Shack was that the place was very clean and spacious. The ordering kiosk is on the right immediately after entering and it is super user-friendly. There is also a menu board above the kiosk. The kiosk allows you to easily customize toppings for your order including having your burger cooked well done. The burger menu is extensive and unique compared to traditional fast-food outlets. In addition, the burgers are cooked from fresh meat not frozen, which I think makes a huge taste difference. After placing an order, you can request takeout or dine. If you request dine in, take a table marker number and your meal is brought to your table. My burger was cooked to perfection and was served freshly cooked on a soft hamburger bun. The food was promptly delivered to our table after we completed ordering. I ordered the Smoke Shack burger with spicy cherry peppers, Applewood smoked bacon and Shake Shack sauce, which was unique and delicious. The crispy crinkle cut fries were also excellent although they were warm and not hot fresh out of the fryer. Shake shack is a cut above your traditional old line hamburger fast food outlets. One visit and you’ll probably be a customer for life, although it might take some effort to locate an outlet. Although Shake Shack has been around since 2004, to my knowledge, there are only 8 outlets in Connecticut and around 515 locations worldwide, with almost 200 of them located outside of the United States.

Garbage Tiny Overpriced Food that takes 20minutes to get to you. Got a grilled cheese that is really just 1 small piece of bread folded over! Cheapest fast food restaurant ever!! You are not a real restaurant with waitresses stop begging for tips!!! Used to have good cheese fries now the cheese tastes like cardboard.

Ordering is fast with the self-serv kiosks. The wait wasn't too long. Inside appears clean from what I saw. The chicken sandwich was a bit dry compared to other Shake Shacks I've been to. Could have just been an off day for the worker.

This is the first and last time my family and I will eat here. Right after we ordered, the pin pad asked if we wanted to tip the workers who only took our order and gave us our tray of food. Why ask us to add a tip on top of overpriced food instead of paying your workers decently? I ordered the Bacon Avocado Chicken and it was actually pretty good! However, my dad and brother's food were FARRR from it. Just look at my dad's burger... sad and pathetic. You'd think a place that prides itself on its burgers would do a better job. I know most fast food places' food do not look like the pictures, but this difference was abysmal-- we just got straight up catfished. Their burgers were flat and the edges were burned to a crisp. It's like they took a normal burger and stepped on it before serving it to us. 💀 I'm so serious, my high school cafeteria makes better burgers than that. If you want my advice, I would go for their chicken and fries-- do not order their nasty burgers. AND to add insult to injury, it was all 50 dollars for 2 burgers, a chicken sandwich, 2 fries and a drink. What a joke.

Definitely my least favorite experience at this location. Was not acknowledged at the counter, I waited for 3 mins before I spoke up to get my order taken. The teammate handling food literally picked up a tray liner that was on the floor and never changed their gloves. There was 1 pleasant teammate. I absolutely understand working with ppl and food are definitely challenging. However when a patron is paying for a service whether it be apparel, food, anything in between; there’s a level of service that needs to be upheld.