Royal Kitchen

Royal Kitchen, situated at 2073 Witzel Ave, Oshkosh, WI 54904, USA, is a Chinese Restaurant catering to the local community in Oshkosh. As a provider of Chinese cuisine, Royal Kitchen has received varied feedback from its customers, offering insights into its food quality, pricing, and service. Examining these reviews can help local users make informed decisions about dining at or ordering from this establishment.

One enthusiastic customer shared a highly positive experience, particularly highlighting the "Chinese donuts." They praised the dish for being "perfectly cooked and extremely soft inside" and were also impressed by the restaurant's reasonable pricing, recommending others to explore their lunch specials. This reviewer specifically mentioned the "killer" Spring Rolls and a customizable Mixed Vegetables dinner, where they were able to select their preferred vegetables, including broccoli, baby corn, carrots, water chestnuts, onions, and snow peas, describing the meal as "scrumptious" and even their "meal of the year." This positive feedback suggests that Royal Kitchen has the potential to offer delicious and well-priced dishes, with certain items like the Chinese donuts and Spring Rolls being particularly noteworthy.

However, another recent customer expressed significant dissatisfaction with their experience, indicating a potential decline in food quality. This reviewer stated that the food "USE TO BE delicious" but now considers it "gut wrenching disgusting food" that they had to discard. They specifically criticized the Orange Chicken for being "bland" and not tasting like traditional Orange Chicken. Furthermore, they found the Egg Rolls to be "disgusting" and significantly smaller than in previous years. This negative feedback raises concerns about the consistency and quality of some of Royal Kitchen's popular dishes.

Adding to their negative experience, this reviewer also reported unsatisfactory customer service. They mentioned calling the restaurant to inquire about the decline in food quality but were allegedly told by the manager, Brenda, that she would call back later due to a "rush" and lack of time. The manager purportedly did not follow up, leaving the customer feeling ignored and frustrated, especially after spending $35 on food they deemed inedible. This account suggests potential issues with customer service responsiveness, particularly in addressing complaints or concerns.

The contrasting reviews indicate a divergence in customer experiences at Royal Kitchen. While one customer raved about specific items and the pricing, another reported a significant drop in food quality and poor customer service. This inconsistency makes it challenging to form a definitive overall assessment based solely on these two reviews. It is possible that the quality and service may vary, or that different customers have different expectations and preferences.

The available information does not provide details about the restaurant's ambiance or the dining environment. Local users interested in dining in would need to visit the location to assess the atmosphere. Similarly, there is no mention of any specific promotional offers beyond the "lunch specials" highlighted by one reviewer. To obtain more information about their current menu, pricing for specific dishes, any ongoing promotions, and their dine-in or takeout services, it is advisable to contact Royal Kitchen directly at (920) 231-1111 or their mobile number +1 920-231-1111.

For local users in Oshkosh considering Royal Kitchen, it is recommended to take both positive and negative feedback into account. The positive review suggests that certain dishes, like the Chinese donuts and Spring Rolls, might be worth trying, and the pricing could be reasonable, especially the lunch specials. However, the negative review raises serious concerns about the current quality of some main dishes, such as the Orange Chicken and Egg Rolls, as well as potential issues with customer service responsiveness. Given these contrasting experiences, it might be prudent to inquire about the recent food quality and service standards directly with the restaurant before placing an order or dining in.

In conclusion, Royal Kitchen in Oshkosh presents a mixed picture based on the limited recent customer feedback. While it appears to have offered enjoyable food and reasonable prices in the past, more recent experiences suggest a potential decline in food quality and issues with customer service. Local users are encouraged to weigh these points and consider contacting the restaurant directly for the most up-to-date information before making a decision.