Royal Buffet

Welcome to Royal Buffet, a Chinese restaurant located at 1655 Dorset Ln #100, New Richmond, WI 54017, USA. For local users in New Richmond seeking a Chinese buffet experience, Royal Buffet is one of the options available. They can be contacted at (715) 246-9886 or their mobile number +1 715-246-9886.

However, it is crucial for potential customers to be aware of recent and significant negative feedback regarding Royal Buffet from online reviews. These reviews raise serious concerns about the quality of food, the standard of service, and the restaurant's billing practices.

One customer expressed extreme dissatisfaction, stating that if they could give negative stars, they would. They described the food as "absolutely horrendous" and mentioned that both they and their partner only managed a few bites before deciding it was inedible. Despite being in the restaurant for a very short period, approximately ten minutes, and requesting a refund, they were charged $17.67, which covered one buffet price and two drinks. This customer strongly advised against visiting Royal Buffet, labeling it as "disgusting." This review highlights a severe issue with food quality to the point of being inedible for at least one pair of diners.

Another detailed and highly critical review described an incident involving being charged dinner prices despite arriving before the cutoff time. The customer stated they arrived at 3:28 PM, but were charged the higher dinner rate. When they attempted to address this with the staff, they were met with refusal and were allegedly yelled at by a woman, presumably the owner or manager, who was sitting and eating. The customer claimed to have proof of their arrival time but was ignored. This interaction was characterized by "terrible service," a lack of good manners, and being "yelled at." The food was also described as "mediocre."

This second reviewer drew a stark contrast between the current management and the previous male owner, whom they remembered as "incredible," polite, always smiling, and attentive, even recalling them by name despite infrequent visits years ago. This comparison suggests a significant decline in the customer service experience under the new management. The reviewer felt they were "robbed" and "cheated" due to the overcharging and the dismissal of their concerns. They described the experience as the "worst ever at a restaurant 100 percent" and expressed feeling "sickening and disgusted" by the behavior they witnessed.

These two recent reviews paint a concerning picture of Royal Buffet. They strongly suggest potential issues with food quality, leading to a completely unsatisfactory experience for at least one group of customers. Furthermore, they highlight significant problems with customer service, including allegations of rudeness, yelling at customers, and a refusal to rectify billing errors. The comparison to a previous owner who provided excellent service further underscores the negative shift in customer relations.

Given the severity of these recent experiences, potential local users should approach Royal Buffet with extreme caution. The feedback does not provide any positive aspects regarding the environment or features of the restaurant. The focus of the reviews is overwhelmingly negative, centered on the poor quality of the food and the unacceptable level of customer service.

There is no mention of any promotional information in these reviews. The immediate and pressing concern raised by the customers is the fundamental aspects of food quality and service, overshadowing any potential deals or special offers the restaurant might have.

In conclusion, based on recent customer feedback available online, Royal Buffet in New Richmond, WI, appears to be facing significant challenges in terms of food quality and customer service. Multiple reviewers have described the food as extremely poor and the service as rude and unprofessional, with at least one instance of alleged overcharging and refusal to address customer concerns. Potential local users should carefully consider these recent experiences before deciding to dine at Royal Buffet. The stark contrast drawn with a previous owner suggests a notable decline in the standards of the establishment.