Ricardo's Pizza

Salads were very fresh, had limited amount of topping on the side salad but the French and Italian dressings were really good. The cheesy garlic bread was good. The pizza was super good, I loved the sauce it was very flavorful and the crust was just as good. Calamari was fresh and was authentic with the tentacles pieces.

Pizza was perfect. Salads were scrumptious. Service was fast and friendly. Lasagna was average. The restaurant was so warm and inviting on a cold winter's night. I also had chili that was super meaty, which made it perfect. I should have ordered two. And my friend Ryan is a jerk, but I invited him anyway.

UPDATE IN RESPONSE TO THE OWNER: Photos have been added to illustrate some of the many examples of burnt or undercooked food received from Ricardo's. To make matters worse, Ricardo's knowingly packaged food in this condition for customers to pick up, rather than taking responsibility and remaking the food before the customer's arrival. Unfortunately, when this issue is addressed at pickup, customers must wait for their order to be remade, causing other items in their order to become cold. Regarding your comment about "fact checking": 1. A gift card was issued because it took four follow-up phone calls over the course of a week to speak with someone about an unauthorized charge. During this call, other issues were discussed, including poor food quality and incomplete orders. 2. Ricardo's has been informed of all issues as they arise. Your kitchen supervisor confirmed that the plastic found in the food was likely part of a package that was cut open, resulting in the cut-off piece ending up in the dish. Accidents happen; however, your comment reinforces the original review’s note about deflecting blame, and your accusation of slander is itself slanderous. 3. In discussions about ongoing issues, Ricardo's management placed blame on the kitchen staff, employee age, and "employee turnover." "Employee turnover" refers to the rate at which employees leave a company and are replaced. 4. This review is not just about an incomplete order (missing half of the ingredients) or ongoing order issues in general; it's about how management handled the situation. The representative who initially took the call offered to refund the incomplete order and asked to place the call on hold for manager approval. When the manager picked up, they were rude and condescending, refusing to refund the order due to a "few missing ingredients," again placing fault on the kitchen staff. It is clear from this review and others that Ricardo's has been consistently inconsistent lately, a fact that management has also previously acknowledged. The difference here lies in how prior issues were handled compared to this situation. ORIGINAL REVIEW: Once a gem in Greendale, Ricardo's Pizza has unfortunately transformed into a disappointing experience. While the staff may be friendly, frequent turnover has led to inconsistent food quality that raises significant concerns. Serious issues have been encountered, such as finding hair and plastic in meals, which call hygiene and safety into question. Many dishes have arrived incomplete or improperly cooked—some undercooked, while others are burnt beyond recognition. Even more troubling is the management’s rude and dismissive attitude when concerns are raised. Instead of addressing complaints with respect and professionalism, there seems to be a tendency to make light of the issues and deflect blame. For a restaurant that charges premium prices, these problems are simply unacceptable. For these reasons, I can no longer recommend Ricardo’s Pizza Greendale as I once did. It’s best to look elsewhere, as there are certainly better options that prioritize quality, accuracy, and customer care.

Always love this place. Waiting at the bar people watching is half the fun. Our friends who moved away always request to go to Ricardo’s when they’re in town. They don’t charge for using a credit card as people say. They give a cash discount, credit cards are actual price posted in menu. Can’t wait to be back after remodeling.

The marinara sauce for the garlic bread was beyond amazing! Perfect balance of sweet and salty. The pizza was great too! All of the toppings tasted fresh and you get a very good amount of toppings on the pizza. It is located in a nice area and our server, Brei, was awesome. We will definitely be coming back. If you want to save a little bit of money, pay in cash :).