Red House

Welcome to an introduction of Red House, a Chinese restaurant located at 400 S Dixie Hwy #11, Lake Worth Beach, FL 33460, USA. As a local establishment within the Chinese Restaurant category, Red House can be contacted at (561) 533-0288 or via their mobile number +1 561-533-0288. This introduction aims to provide an objective overview of the restaurant based on recent customer feedback available online.

Based on the customer reviews, experiences at Red House appear to be somewhat varied. One customer expressed significant satisfaction, stating, "I don't order Chinese a lot anymore because Its hard to find a good place. I ordered from Red House today and was pleasantly surprised. I got spare ribs, lo-mein- fried rice, egg rolls and soup. I have to say that everything was good. The food has a good flavor. The hot and sour soup was excellent and so was the rest of my food. I picked up my order and the woman was very nice. The order was packed great and food was piping hot." This positive review highlights the flavorful food, particularly mentioning the excellent hot and sour soup, and praises the friendly service during pickup, as well as the careful packaging and temperature of the food.

In contrast, another customer, who identified as a long-time patron, shared a negative experience and expressed their intention to no longer order from Red House. Their feedback points to several concerns that have developed over time. Initially, they "absolutely loved there food," indicating a past positive experience with the quality of the cuisine. However, their satisfaction has waned due to perceived changes in pricing and portion sizes, stating, "But there prices began to get higher and there protons got smaller. Then they began to charge for duck sauce. Now they charging delivery fees." These comments suggest a potential shift in the restaurant's value proposition, with increasing costs and decreasing portions impacting customer perception.

Furthermore, this long-time customer reported a significant issue with a recent order, stating, "So tonight they got my order completely wrong and did nothing to try to fix it. I ask the lady over the phone does the pork fried rice come with any in it? She stated no. We received our order call back she basically said that it's my fault. My family could not even eat the rice. So we paid for our trash 🗑 can dinner. We will no longer be ordering from this restaurant." This detailed account describes an inaccurate order, a lack of resolution from the restaurant staff, and ultimately, a negative dining experience that led to the customer's decision to cease patronage. The mention of a disagreement over the contents of the pork fried rice further highlights a potential issue with order accuracy and customer service in this instance.

Considering these two contrasting reviews, it appears that Red House may offer flavorful food and pleasant service in some instances, as indicated by the positive feedback. Dishes like spare ribs, lo-mein, fried rice, egg rolls, and especially the hot and sour soup, seem to be well-received by at least some customers. The efficient packing and hot temperature of takeout orders are also noted as positive aspects.

However, there are also significant concerns raised regarding increasing prices, shrinking portion sizes, the introduction of charges for previously complimentary items (duck sauce), and the addition of delivery fees. These factors have negatively impacted the perception of value for at least one long-term customer. Moreover, a critical issue with order accuracy and unsatisfactory customer service in resolving the mistake has led to a complete loss of this customer's business.

Information regarding the restaurant's environment or ambiance is not provided in these reviews. Therefore, it is not possible to describe the dining atmosphere for those considering eating at the physical location. Similarly, details about dine-in options, typical operating hours, or any specific features that might differentiate Red House from other Chinese restaurants in the area are not mentioned.

Furthermore, no promotional information, such as discounts or special offers, is included in the provided text. Potential customers would need to contact the restaurant directly or check other online platforms to inquire about any current promotions.

In conclusion, Red House in Lake Worth Beach, FL, appears to be a Chinese restaurant that has garnered both positive and negative feedback from recent customers. While some have enjoyed the flavorful food and friendly service, particularly for takeout orders, others have expressed concerns about rising prices, smaller portions, added fees, and issues with order accuracy and customer service. Local users considering Red House should weigh these contrasting experiences. If food quality and flavor are primary concerns, the positive review suggests that some dishes are well-regarded. However, potential customers should also be aware of the reported issues with pricing, portion sizes, and the possibility of order errors and unsatisfactory resolution, especially if relying on delivery services. It may be beneficial to try a smaller order initially to assess the current standards of food quality, portion sizes, and service firsthand, or to seek more recent reviews from a wider range of sources to gain a more comprehensive understanding of the current customer experience at Red House.