GOLDEN STAR

I ordered from their call service. General Tso chicken And soup for my sick wife. After I picked up the food and went home, which was A 15 to 20 minute drive. I checked the food to find out that I was given Hunan chicken instead of the general Tao as requested. I called back the number that was listed and spoke for over 35 minutes between being put on hold and being deflected away from an answer. Which included them stating that they record all their conversations and that I’d ordered the wrong thing and it was not their fault. When I asked them to play the recording, they could not, they would not offer a refund or offer to deliver the correct item to my house. They would only offer if I drove back to them that evening and swapped out the food they would give me the general Tso in place if I brought back the Hunan chicken. Would not admit their mistake nor would they work any other options with me. I’ve been going to this restaurants for years. I’ve never had this issue with the people at the restaurant. This appears now that they’ve switched over to some other company and they do not want to do business with people they want to lie to them and take advantage of them. I would not go there again. They’ve lost a long time. Customer who’s been a lot of money there over the years. I would’ve given them a zero if they I could’ve for the way the situation was handled, but you can only put one star, but I do want to warn people in the future of what they try to do if they pull a bait and switch on you and lie to you about illegally recording you. To get out of a mistake that they made

1st time customer and I really love the freshness and crispness of the shrimp egg rolls!

Serious but still well working service, and good food, crisp chicken and well made rice and egg rolls.

The last couple of times we ordered from this place the food was either not done or had a burnt smell.

I placed an order online ahead of time and was not even ready 30mins later after scheduled pick up time eventhough I got a text confirmation that it is ready. We had to wait another 15mins. Lady at the counter was even rude instead of apologizing