Popeyes Louisiana Kitchen

I have never written a review because I understand mistakes happen, but my experience with this Popeyes location was so concerning that I felt compelled to share. The business practices here are highly questionable and unethical. Last night, I placed an order, but the staff gave it to someone else. I waited outside for them to correct the mistake, and when I finally received my food, half the order was missing. I returned to address the issue and was given another bag. However, upon getting home, parts of my order were still missing. While I understand that mistakes happen and remained respectful to the staff, what happened next was unacceptable. I took a bite of my chicken, only to find that it was dark black and inedible. This occurred around 11 PM. The next day, I returned to request a refund. After 30 minutes of what felt like negotiating with the manager—who had to call their boss—I was denied. I was told I should have come back the night before at 11 PM to resolve the issue, which is an unreasonable expectation. After further discussion, I was offered a free meal as compensation. I didn't want the meal I just wanted my money back. I am attaching a photo of the chicken as proof of its condition. While I do not want any employees disciplined or fired because mistakes do happen, I believe the boss needs to take accountability for how this situation was handled. I was never going to write this untill the boss said I can't get a refund and that I should have driven back at 11 pm. Please check out the photo below of the food I was served and consider all of the prior grievances, and how is it possible that doesn't warrant a refund.

Stopped at this Popeyes location drive thru. From the start odd service. Woman over the drive thru intercom spoke almost zero English. No problem, everyone deserves a chance to work, but how would she take my order. Several tries & getting nowhere I decided I’ll drive up & maybe that will help. I only want (3) legs, all I got back was “aw w hev es white & lie” I asked what? More of the same…then she says “no legs only white en lie” I said “no chicken legs? At Popeyes chicken? At 11:30 AM? “ she repeats the same words as before & shows her frustration with ‘me’ not understanding her! So I was forced to order (2) breasts & paid almost $11.00 for (2) very dry terrible chicken breasts! I decide to call corporate, disconnected number! I can’t call the restaurant I’m at to speak to a manager because the woman that I could barely understand WAS the manager! I go to BBB for Popeyes and see they have a solid “F” rating. Mainly for not responding to even complaint out of thousands! Great business ethics “Popeyes”. I too give this particular branch a solid “F”.

I don’t know who doesn’t understand what “on the side” is. It’s not that hard to not put the sauce on the wings I ordered plain but I guess it must be 🤷 wouldn’t recommend ordering here unless you like your food the opposite of what you ordered.

The food was horrible. I ordered 12 piece wings. The chicken was dry. The bones and chicken was brown and bruised. No ranch sauce provided. First and last time eating out of this Popeyes. Totally grossed out🤢

Do not recommend. Wings were dry not moist or tasty at all. Very disappointing. Will never go there again and recommend you don’t either drive to the one in Palatine on NW Hwy where chicken is real fresh warm and delicious. Went there today cause it is closer but I will drive the extra miles J. Clark