Poki Poke of Selden

Ordered uber eats yesterday, ordered an hibachi kids bowl when we got it it was only a bowl of white rice, I called the restaurant and I was told “I think my manager changed the recipe” 14 dollars for a hibachi kids bowl and it was only white rice. Plus, the white rice smelled weird and stale. I wouldn’t recommend.

I’ve ordered from this restaurant on DoorDash four times now, and boyyyy have I had wild experiences from this place. A condensed version of each time: 1- first time I ordered food was DELICIOUS but the two customizable bowls I ordered were a little messed up (like I wanted corn and no jalapeños and my husband got jalapeños and corn in his even though the rest of the orders were fine) I let this go because it was delicious and figured it was a one time issue. 2- second time I ordered they messed up the bowls again and I ordered a Kani salad, which is crabmeat, and instead I got containers of lettuce, nothing else. Contacted the manager and he’s a doll, but it was an inconvenience to get my money back. I could have gone through DoorDash but I didn’t want them to lose out on money… 3- third time was the craziest. They gave someone else’s food to the doordasher and when I noticed the dasher decided to keep the food and disappear. The restaurant not only gave me a hard time about giving my food to a dasher, but they were expecting me to get the food for the other customer, bring it back to them, and THEN get my food. They kept talking to me about “Nick S” and “what’s going to happen with his food” and that they couldn’t afford to take the loss, but I DONT WORK FOR DOORDASH! So every time they said “Nick S” I was like can you please stop???? I don’t know this person I just want my food! At this point I had to get DoorDash involved and the restaurant refused to remake my food. DoorDash threatened them and told them they have to remake my food because it’s been sitting out for over an hour and told them it is not my responsibility as the customer to try to locate another customer’s food to bring back to the restaurant. DoorDash issued me apology credits, so again, I didn’t want to financially cause any harm to the restaurant…. 4- fourth and FINAL order. I spent an extra $20 on extra salmon and tuna and thought maybe if I paid for extra stuff I’d get a properly made bowl. Nope. My husband has graves disease and can’t have seaweed and they put that in his, with the crabmeat that was supposed to be in mine. No tuna, no extra salmon, jalapeños in both (I hate them….) and when I called they told me “sometimes when the chef runs out of stuff he’ll put “whatever is still available” in the bowls. What if people have allergies? I can’t believe this is okay? I paid $76 for fully packed bowls full of fish and got half filled bowls with mostly white rice, corn, edamame, OH and the avocado I paid extra for also wasn’t in one of them. Anyway, aside from the fact they have also given me stale rice, I expressed my sadness over how much I love this restaurants food but unfortunately this was the last straw. The guy on the phone was nice but they need to fire this chef. At this point I got a full refund from DoorDash and I will never order from this restaurant again. Steer clear if you have specific food allergies etc…. Because they don’t care. They’ll give you “whatever is available” instead of what you ask for.

Big mistake eating here. The cook was on the phone in a heated conversation the entire time I was there. An order that should have taken 10-15 mins took 40. I could see him removing the skillet from the flame and walking away as hi made his point to whom every was on the phone. The girl at the front went back several times and finally started cooking herself. Now the food. I ordered chicken and shrimp Habachi. The chicken was dry on only 4 small prices. 2 shrimp. Mostly rice and uncooked carrots. I paid $25 and was greatly disappointed. Will not be going back.

We are fans of Poki Poke of Coram , but this location is much closer now so we decided to try them. After spending over $70 we were extremely disappointed. Rice was cold, mango was sour, they had no spicy salmon, jalapeño, scallions or sesame seeds. My spicy tuna was anything but spicy, everything else was bland. We also ordered a Seafood Ramen and the noodles were still raw, and they added squid and no scallops when it clearly states it comes with crab, shrimp and scallops. They would ring up the order first then make them at a very slow pace. Patrons at restaurant were complaining of wait time for their food and ramen being ice cold. We ended up throwing our most of our food . Sorry if your looking for similar food to Poki Poke Coram, you won’t find it here.

The worst food I’ve had in a while. Ordered chicken and shrimp with hibachi rice. The food smelled off, very dry appeared to been left out for hours. The rice was mush and looked like oatmeal. Could not swallow anything.