Pizza Hut

Introducing Pizza Hut, located at 946 E Columbus St, Kenton, OH 43326, USA, with phone numbers (419) 674-1217 and +1 419-674-1217. While categorized here as a Chinese Restaurant for the purpose of this platform, it is widely known that Pizza Hut is primarily a pizza chain offering various types of pizza, sides, and desserts. This introduction aims to provide an objective overview of their delivery service based on recent customer feedback from their Kenton, Ohio location, which may be relevant for understanding potential service experiences.

Based on recent customer reviews, the delivery service at this Pizza Hut location in Kenton, Ohio, has faced significant issues. One customer reported that the restaurant now uses DoorDash for deliveries. When DoorDash cancels an order, the customer's delivery reportedly gets "lost" or "forgotten," having occurred 3 out of the last 5 times for this individual. This resulted in a very late delivery on one occasion, with the food ordered at 8:16 PM and not received until 10:35 PM after multiple phone calls.

Another customer detailed an experience with an online pickup order that was reportedly not found by the restaurant upon arrival at the scheduled time. Despite verifying the order details and confirming online payment, the customer was told that nothing could be done, and no direct contact number for refunds or credit was provided. Subsequent attempts to contact customer service through a self-found number allegedly resulted in unfulfilled promises of contact, leaving the customer out of nearly $50 and expressing extreme dissatisfaction with both in-store and online customer service.

The environment of the physical restaurant is not detailed in these reviews, as the focus is solely on delivery and order fulfillment issues. Similarly, there is no information provided about the in-restaurant dining experience.

The primary service discussed in the reviews is meal delivery, which is now reportedly handled through DoorDash. A feature mentioned is the online ordering system. However, the reliability of both the delivery service via DoorDash and the online order pickup system is heavily criticized in the provided feedback.

There is no promotional information mentioned in these reviews. The issues described pertain to order accuracy, delivery reliability, and customer service response rather than any specific offers or discounts. Local users in Singapore should note that this information pertains to a specific Pizza Hut location in the USA and highlights significant problems with their delivery and order handling processes as reported by recent customers. This information may be useful for understanding potential challenges when ordering from this particular establishment if one were located in its service area.