Pizza Hut

Not even going to lie I gave you all a 1 star rating simply because... Of literally the amount of time it took you all to get this order to us. We watched our movie and everything well before the pizza even started to come out way. That's bullcrap for a small order. Oh and please don't hurt yourself putting some Pepperoni's on a pizza for the love of God it looks like this pizza is allergic to Pepperoni's... Do better management. No call on the substitution on the drink you all just assumed it was okay to give a drink that wasn't requested. I mean honestly guys what are you all doing here. This starts with proper management and coaching your team accordingly. The amount of time plus the experience itself was bad. I would suggest lost pizza company, little Caesars hot and ready with butter and Parm over the pie. You all have a lot of ground to catch up on to make me order from you all again and it starts with your all's accuracy, ownership, and ability to get your job completed in a timely manner, the SOS (speed of service) is not indicative of what your corporate would suggest these times are, this destroying your SLA % and your customer basis. Don't be like Salad Station and do the wrong things and go right back into a vacant spot. You all need leadership.

The one star is still an over rating. I Have missed Pizza Hut ever since they closed. Tonight experience was beyond a disappointment. The service when I picked my order was in a word "Indifference" the kid could not have cared less. I did not give it a second thought. Till now writing this review. The Owners need to know. I don't expect much but how could someone have such a burned out attitude with a business that has so recently reopened. My issue started when I got home and there was sausage on a supreme that I ordered no sausage. Between my wife and myself, she is definitely better at handling this. So she called and explained and I could hear the person try to explain that what we were looking at was not sausage but pork. My wife explained again that it has sausage and pork is sausage. She asked to get a refund. The person went through the "refund" only to say that we would have a credit towards our next order. Then he proceeded to ask my wife if it was her husband that he could hear (when discussing how pork is sausage) and began to tell her how she could tell her husband how what we were seeing was in fact not sausage. I took over the call at this point. No, I was not polite I allowed my wife to give them the polite option. I told him that I would accept nothing less then a full refund. There was discussion and I was placed on hold till Tim the manager could get on the phone. Tim absolutely does not need to be in a leadership position. If he is the example of what the rest of the employees should follow this place won't be here long. I was told that a refund would show to my card tomorrow. When Tim told me that I could speak to him nicely like a man should it really caused me to pass my boiling point. As another review says there are too many better options than to tolerate such poor customer service. I was too mad to even enjoy the meatlovers.

The one on Washington in Ocean Springs is literally so much better. I’ve given this one a chance multiple times. Whoever is running this place does not know how to properly store dough or how long it’s good for and you can tell. Even the cinnamon roll things are like hard and stale. Just drive the extra 2 miles and go to the one on Washington.

Since being under new management, the food is better! our food tonight was so good. Notably improved since my previous experiences at that location.I appreciate the customer service I received also.Good job guys, keep it up!

Let me start by saying that very recently I got almost the exact same order from another location and had the best experience. The only variation was the dessert. I ordered 2 pizzas, two 2 liter sodas, and the mini cinnamon rolls for dessert. The toppings and sauce on the thin crust pizza were so far from the edges that almost the entire slices around the edge were just the crust. The other pizza was supposed to be pan pizza. It wasn't. The pizza sauce tasted sweet. The jalapeños tasted like olives somehow. The pepperonis tasted off. My teenage boys couldn't even finish it. The caps to the two 2 liters were unopened when my husband picked them up, yet when I opened the first bottle at home, poured in into my cup, and attempted to drink it, it was at best very flat. I tried the second one, hoping for a better experience, although I don't know why. However, it tasted the same. Opened the mini cinnamon rolls. Stale. Looked like they'd been sitting out for a week. The whole meal was garbage. Never again. I rated this restaurant with one star because zero wasn't an option.