Pine Garden

Welcome to Pine Garden, a Chinese restaurant located at 1725 W Sunshine St in Springfield, Missouri. As a member of the Chinese Restaurant platform category, Pine Garden offers a variety of Chinese cuisine to the local community. Situated in Springfield, MO, Pine Garden provides multiple service options, including dine-in, takeout, and a drive-thru, aiming to cater to different customer preferences and convenience needs.

Pine Garden operates as a Chinese restaurant, a category known for its diverse regional styles and flavors. This establishment offers a range of dishes that are typical of Chinese-American cuisine, with some standout items mentioned in customer reviews. The availability of a drive-thru service is a notable feature, providing a quick and easy way for customers to pick up their orders without leaving their vehicles. This, along with dine-in and standard takeout, positions Pine Garden as a versatile option for Chinese food in the Springfield area.

Customer reviews for Pine Garden present a mixed perspective on the dining experience. One reviewer had a significantly negative experience with a drive-thru order. They reported that one of their two entrees, for which they paid $12.99, was missing when they arrived home, a half-hour away. Upon contacting the restaurant, they were informed of a policy requiring the customer to return all of the food and the receipt to have the order corrected. The reviewer expressed frustration with this policy, deeming it unreasonable given the distance and the fact that the remaining food would get cold during the round trip. They also mentioned that the portion sizes were small, and if they hadn't ordered crab rangoon, they would still be hungry. This customer compared Pine Garden unfavorably to another local Chinese restaurant, New China, which they claimed offers much larger portions. The reviewer concluded by calling Pine Garden a "scam," criticizing their policies, especially when the error was on the restaurant's part, and stated they would not return, urging the restaurant to improve or shut down. Despite this overwhelmingly negative experience, the reviewer did concede that the food tasted good.

In contrast, another reviewer had a highly positive experience, particularly praising the "best general chicken in springfield hands down." They described it as "spicy as it should be" and noted the "good quality chicken." This reviewer also raved about the "incredible" beef fried rice, mentioning that it contained "lots of beef." Additionally, they commented on the cleanliness of the restaurant, stating it was "very clean." A notable feature mentioned was an "open kitchen," allowing customers to see the food preparation process. This positive review highlights the quality of specific dishes and the cleanliness of the establishment, suggesting that some aspects of Pine Garden are commendable.

The stark contrast between these two reviews indicates a potential inconsistency in the overall customer experience at Pine Garden. While some customers may find the food delicious and the restaurant clean, others may encounter issues with order accuracy, portion sizes, and customer service policies, particularly regarding order errors. The drive-thru service, while convenient, appears to be an area where mistakes can occur, and the restaurant's policy for rectifying these errors may be inconvenient for customers who live further away.

As a Chinese restaurant, Pine Garden likely offers a menu that includes a variety of popular Chinese-American dishes. The positive review highlights General Tso's chicken (referred to as "general chicken") and beef fried rice as standout items. General Tso's chicken is a sweet and spicy deep-fried chicken dish that is a staple in many American Chinese restaurants. Beef fried rice typically consists of rice stir-fried with beef, vegetables, and soy sauce. The negative review mentioned ordering two entrees and crab rangoon. Crab rangoon is a fried wonton appetizer filled with cream cheese and often crab meat. The fact that the reviewer felt the need for crab rangoon to supplement the small entree portions suggests that the entree sizes might indeed be less substantial compared to other local options. The menu likely includes other common dishes such as chow mein, lo mein, various chicken, beef, and pork dishes, as well as appetizers and soups.

The environment of Pine Garden is described as "very clean" by one reviewer, which is a significant positive aspect. The presence of an "open kitchen" is also a notable feature, as it allows customers to observe the food preparation process, potentially increasing their confidence in the hygiene and quality of the food. No other details about the decor or ambiance are provided in the reviews.

In terms of services, Pine Garden offers dine-in, takeout, and drive-thru options, providing flexibility for customers to choose how they wish to receive their food. The phone numbers provided, (417) 863-8817 and +1 417-863-8817, can be used for placing orders for takeout or drive-thru, as well as for inquiries. The negative review highlighted a problematic experience with a drive-thru order and the restaurant's policy for correcting mistakes, indicating that while the drive-thru is a service offered, customers should be diligent in checking their orders before leaving.

Features of Pine Garden include its drive-thru service, the reported deliciousness of specific dishes like the General Tso's chicken and beef fried rice, the cleanliness of the restaurant, and the open kitchen. However, potential drawbacks include the reported small portion sizes, the seemingly strict policy for correcting order errors (especially for drive-thru customers living far away), and the potential for missing items in takeout or drive-thru orders. The taste of the food, when the order is accurate, appears to be a strong point for some customers.

Currently, there is no specific promotional information available in the provided text. Chinese restaurants often have lunch specials, combination meals, or other discounts to attract customers. To find out if Pine Garden is currently offering any promotions or special deals, it would be best to contact them directly via phone or inquire at the restaurant.

In conclusion, Pine Garden in Springfield, MO, offers Chinese cuisine with the convenience of dine-in, takeout, and drive-thru services. While some customers praise the taste of specific dishes like the General Tso's chicken and beef fried rice, as well as the cleanliness and open kitchen, others have reported issues with order accuracy, small portion sizes, and inconvenient customer service policies regarding order errors, particularly for drive-thru customers. Potential diners should consider these mixed reviews when deciding whether to patronize Pine Garden. It is advisable to double-check orders, especially for drive-thru and takeout, before leaving the premises. For more information on their menu, hours, or any current promotions, please contact Pine Garden at (417) 863-8817 or +1 417-863-8817, or visit their location at 1725 W Sunshine St.