Pick Up Stix Fresh Asian Flavors

Pick Up Stix Fresh Asian Flavors, situated at 16125 Sierra Lakes Pkwy Suite 320 in Fontana, California, falls under the "Chinese Restaurant" platform category, offering local users a variety of Asian-inspired dishes with a focus on fresh flavors. They can be reached at (909) 854-0779 or via mobile at +1 909-854-0779 for inquiries or to place orders.

Pick Up Stix is a regional chain that aims to provide a fast-casual dining experience with a menu featuring a range of dishes influenced by Chinese and other Asian culinary traditions. They often emphasize the use of fresh ingredients and bold flavors, catering to customers looking for a quick yet satisfying meal.

According to one positive customer review, "The food is great and the staff is very polite." This suggests that many customers have experienced enjoyable meals and courteous service at this Fontana location. The reviewer further recommends it as "a great place to stop by if you're craving something spicy and full of flavor," indicating that the restaurant specializes in dishes that offer a kick and a robust taste profile. This could be a significant draw for local users who appreciate well-seasoned and exciting culinary options.

Another reviewer commented on the fortune cookies, noting that they contain "very generic fortunes." While this is a minor aspect of the overall dining experience, it's an observation that some customers might find relevant, particularly those who enjoy the novelty of fortune cookies. The specific fortune mentioned, "You will hear good news soon," was described as "the most common fortune to find in a cookie," suggesting a lack of uniqueness in this particular element.

However, a more critical review highlights significant issues with order accuracy and customer service. This customer reported consistently having their orders "messing up every time" they ordered from this specific location. On their most recent visit, they encountered discrepancies with two dishes: a shrimp fried rice that was supposed to be without carrots but contained them, and a crispy honey chicken dish that was ordered with extra green onions but had none. This indicates potential problems with communication between the order-takers and the kitchen staff, leading to errors in food preparation.

The negative review further details an interaction with a manager regarding these order issues. The customer stated that the manager "got smart with me" when they pointed out the errors, accusing them of always complaining. The customer defended themselves by highlighting the repeated inaccuracies in their orders, attributing the problem to a lack of "good communication with there cooks." This paints a picture of potential defensiveness or inadequate problem-solving on the part of the management during this particular interaction.

The customer also mentioned a discrepancy regarding green onions and sauce in their crispy honey chicken, claiming the manager lied over the phone about these omissions. Furthermore, the manager reportedly refused to provide a refund, stating that she needed to consult with her general manager. The reviewer felt that the manager was "basically taking it out on me that there cooks don't communicate good." This detailed account raises concerns about the restaurant's handling of customer complaints and its commitment to ensuring order accuracy and customer satisfaction.

Despite these negative experiences, the dissatisfied customer expressed a fondness for Pick Up Stix in general, stating, "I love this place that's why I keep going there." However, the repeated errors and the negative interaction with the manager have led them to consider finding another location, indicating a significant level of frustration with the service at this Fontana branch. The reviewer strongly advises future customers to "make sure you check everything you get there to make sure it's right," underscoring the reported issues with order accuracy.

Based on these reviews, the Pick Up Stix Fresh Asian Flavors in Fontana seems to offer flavorful and potentially spicy Asian-inspired dishes, and some customers have found the staff to be polite. However, there are also significant concerns regarding the accuracy of orders and the handling of customer complaints by at least one member of the management team. The environment of the restaurant is not explicitly described in these reviews, but the mention of a polite staff suggests a potentially welcoming atmosphere, at least in some interactions.

In terms of services, Pick Up Stix typically offers both dine-in and take-out options. Given the issues with order accuracy reported in the take-out context, it would be prudent for customers to verify their orders before leaving the premises, regardless of whether they choose to dine in or take away. The availability of online ordering or delivery services for this specific location is not mentioned in the reviews, but it is common for fast-casual chains like Pick Up Stix to offer these conveniences.

Features of Pick Up Stix as a brand often include a focus on wok-cooked dishes, fresh ingredients, and a variety of sauces and flavor profiles inspired by different Asian cuisines. They often have a menu with customizable options, allowing customers to choose their proteins, vegetables, and sauces. However, the reviews provided do not highlight any unique features specific to the Fontana location beyond the reported spiciness and flavor of the food.

No specific promotional information was included in the provided customer reviews. Pick Up Stix as a chain may offer various promotions, such as family meal deals, lunch specials, or discounts for online orders or loyalty program members. Local users interested in potential promotions at the Fontana location are advised to check the official Pick Up Stix website or app, or to inquire directly with the restaurant at (909) 854-0779.

In conclusion, Pick Up Stix Fresh Asian Flavors in Fontana offers flavorful Asian-inspired cuisine, with some customers praising the spiciness and taste of the food, as well as the politeness of the staff. However, there are significant concerns raised by at least one customer regarding repeated order inaccuracies and unsatisfactory management response to these issues. Potential customers should be aware of these reported problems and consider verifying their orders carefully. While the restaurant aims to provide a positive dining experience, the feedback suggests inconsistencies in order fulfillment and customer service at this particular location. For information on the environment, additional services like online ordering, specific features, or current promotions, it would be best to contact the restaurant directly or visit their official website.