Peking Wok（Hardscrabble rd）

Welcome to Peking Wok (Hardscrabble Rd), a Chinese restaurant located at 4760 Hard Scrabble Rd in Columbia, SC 29229, USA. As a local establishment within the Chinese Restaurant category, Peking Wok aims to serve the community with a variety of Chinese dishes. Based on the available customer reviews, the restaurant presents a mixed picture, with positive remarks regarding its ambiance and cleanliness contrasted by serious concerns about order accuracy and customer service.

One customer review offers positive feedback about the restaurant's physical environment, describing it as "Very clean" with a "phenomenal atmosphere." This suggests that Peking Wok may provide a pleasant and well-maintained setting for customers who choose to dine in or wait for their takeout orders. This positive aspect of the restaurant's environment could be a significant draw for local users who value a clean and comfortable ambiance when visiting a dining establishment.

The services offered by Peking Wok appear to include both dine-in and takeout options. One reviewer mentioned dining in and ordering shrimp fried rice and General Tso Chicken, implying the availability of on-site dining. Another review details placing a call-in order for pickup, indicating that takeout service is also provided. However, there is no mention of delivery services in the available feedback. Local users interested in knowing if Peking Wok offers delivery should contact the restaurant directly at (803) 788-6686 or mobile phone +1 803-788-6686.

In terms of features, one positive aspect highlighted by a customer is the "Great customer service" they experienced during their visit. This suggests that at least some members of the staff are attentive and provide a positive interaction with customers. However, this positive note is significantly overshadowed by another customer's extremely negative experience with the service they received when attempting to rectify an incorrect order.

A critical issue raised in one of the reviews concerns the accuracy of orders. A customer reported that their call-in order was "completely wrong" upon pickup. While order mistakes can happen, the subsequent handling of this error is a major point of concern. The reviewer described being met with "rudeness and hostility" from the staff member who initially took the order. Instead of a simple apology and correction, the customer alleges being repeatedly interrupted, spoken to with an attitude, and shown a lack of respect. The situation reportedly escalated to the point where the staff member used profanity as the customer was leaving, which the reviewer deemed "beyond unprofessional and downright disgusting behavior."

This severely negative account of customer service raises significant concerns about the overall customer experience at Peking Wok. The reviewer explicitly urged others to avoid the restaurant, suggesting that such mistreatment is unacceptable. This incident starkly contrasts with the positive mention of "great customer service" in the other review, indicating a potential inconsistency in service quality or perhaps different experiences with different staff members.

The review detailing the negative customer service encounter also raises a concern about the care that might go into the food preparation, implying that a lack of respect for customers could correlate with a lack of attention to food quality. While the other review mentions specific dishes (shrimp fried rice and General Tso Chicken) without explicitly commenting on their quality, the stark contrast in service experiences makes it difficult to form a definitive opinion about the food based solely on these two reviews.

There is no information provided in the available reviews regarding any promotional offers or special deals at Peking Wok (Hardscrabble Rd). Local users interested in finding out if the restaurant has any ongoing promotions, such as lunch specials or discounts, would need to contact them directly using the provided phone numbers.

In conclusion, Peking Wok (Hardscrabble Rd) in Columbia, SC, presents a mixed profile based on the limited customer feedback available. On one hand, the restaurant is described as clean with a pleasant atmosphere, and at least one customer experienced great service. On the other hand, a different customer reported a severely negative experience involving an incorrect order, rude and hostile staff behavior, and unprofessional conduct. This significant discrepancy in customer service experiences is a crucial point for local users to consider. While the positive remarks about the environment might be appealing, the serious allegations of poor customer service cannot be ignored. Potential customers may want to weigh these contrasting experiences before deciding to patronize Peking Wok. For more information on their menu, services (dine-in, takeout, delivery), and any potential promotions, contacting the restaurant directly is recommended.