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Peking House in Springfield, MA: Consistent Quality with Occasional Issues
  1. Chinese Food
  2. Chinese Restaurant
  3. Massachusetts
  4. Hampden County
  5. Springfield
  6. Chinese Restaurant in Liberty Heights
  7. Peking House

Peking House

194 reviews

Peking House Photos

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Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 11:00 AM - 10:30 PM
Sunday, 12:00 AM - 10:00 PM

About Peking House

Peking House is a Chinese restaurant located at 844 Liberty Street in Springfield, Massachusetts, offering takeout and potentially delivery services. According to one regular customer, the food from Peking House has generally been consistently good over time. They reported a recent negative experience on December 22, 2024, where a $35 order was picked up containing barely cooked food, including bloody chicken, undercooked Lo Mein, and an uncooked egg roll. This customer expressed disappointment and hoped for better attention to cooking standards in the future.

In contrast, another customer shared a positive experience regarding the staff's handling of an order mix-up. This customer, who is a regular and usually finds the food "always amazing," mistakenly ordered the wrong dish due to pregnancy cravings. When they went to the restaurant to request a change, there was initially a disagreement. However, the staff ultimately resolved the situation to the customer's satisfaction, providing the correct order. The customer was very apologetic for their behavior and praised the staff for their excellent service.

Overall, Peking House appears to be a Chinese restaurant that typically provides good quality food, as indicated by a long-term customer. However, a recent incident suggests a potential for inconsistency in food preparation. On the other hand, the staff is commended for their positive handling of a customer service issue. If you are in the Springfield area and considering Peking House, you can place an order by calling (413) 739-8858 or +1 413-739-8858.

Peking House Location

844 Liberty St, Springfield, MA 01104, USA

Customer Reviews

3.0
194 reviews
A
AGGRESSIVE MEDIA
Dec 23, 2024

I buy from here all the time and it’s always been good but today December 22 2024 at 630pm I picked up my food I came home to barely cooked meal after I paid 35 dollars I’ve never experienced this idk if the person this day is being lazy or whatever but this was not up to cooking standards the chicken was still bloody and the lomein and egg roll wasn’t cooked also ,I hope you you guys learn not to be in a rush making the food 🍱

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dennice lopez
Apr 18, 2024

Today I ordered the wrong food, due to being pregnant and was craving a plate and it wasn’t the right chicken. So I went in and tried to change it and my I became a bit out of pocket when I wasn’t going to get my way. BUT the staff handled everything nicely and gave me my order. I’m extremely sorry for the way I acted you guys are the best! Also I always order the same plates and the food is always amazing!

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Landon Smith
Dec 04, 2024

Ordered and food was horrible. I’ve been ordering for a year now and keep giving them chance after chance. Not anymore. Spent 30$ with tip on 2 things and didn’t eat even a quarter of it. Also never give exactly what I ask for. Horrible on the meat, dumplings never cooked enough and just cheap quality food overall. Place looks dirty inside so I shouldn’t be surprised.

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joel burgos
Nov 02, 2024

So just other crab racun withy meal and Everytime a order is like if is next day crab racun and they just re heat it I hate it I have to throw it in trash every time like people can know when they are fresh it suck when u want to eat something u like and is like never happens

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Nathaniel Reilly
Jan 23, 2025

Best Chinese food I've ever eaten!!! They are the nicest people I've ever met!!! They make my food exactly how it ask and I have never had an order messed up!!! And I have seen people mess up making an order and they have fixed it for them after they've already bought and paid for their meal. I have never seen anyone treat customers as well as them and I think they are the best take out food place I've ever visited!!!

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