Pei Wei Asian Kitchen

1st time to this store and they were overwhelmed by the dinner rush. One guy had to wait for more than an hour for his to go order because his items were accidentally given to someone else with a similar name. I had to wait for more than 20 minutes past my promised pick up time. They did give out numerous gift cards to the patrons who had to wait well passed their scheduled pickup time.

I ate my food hours after picking it up. It was delicious. I arrived shortly before closing time. Staff were friendly and courteous. I felt terrible going so close to closing time. Food was prepared after I ordered. Food was ready very quickly. Great experience. First time ever trying Pei Wei as far as I remember. Parking was easy at the time of day I went.

I recently took my work team to Pei Wei to celebrate a successful weekend project, and I have to say, it was a disappointing experience. The manager informed us that they were out of veggie mix and, as a result, didn’t have any fried rice available. A whole entrée was unavailable because of poor logistical planning – it’s unbelievable that a restaurant wouldn’t have enough ingredients for a staple dish like fried rice. This is not the level of service I expect when dining out, especially when celebrating a team effort. Very frustrating and not a great way to end a celebration dinner. Would not recommend.

We asked which dishes used white meat chicken. He told us “all of them”. Got home and ended up throwing away all the food. The chicken was not white meat, and not lean. It was fatty & chewy. Very disappointing. The dumplings were barely warm, not cooked at all. Don’t recommend this location. The restaurant was not clean and staff not very friendly.

I waited at the register for five minutes, was never greeted, and then was skipped. A guy walked in, and the girl behind the grill immediately came around the corner to help him and ignored me. Either the staff is rude and stupid, or they're sexist.