Pei Wei Asian Kitchen

Welcome to Pei Wei Asian Kitchen, your local destination for a diverse range of East Asian flavors, conveniently located at 11430 Olive Blvd in Creve Coeur, Missouri. As a Chinese Restaurant within the platform category, Pei Wei offers a unique dining experience that blends the speed and convenience of fast food with the exciting tastes of Asian cuisine.

Based on customer feedback, Pei Wei in Creve Coeur provides a notably casual atmosphere for those who choose to dine in. Unlike many traditional Asian restaurants with full table service, Pei Wei operates on a counter-service model. You place your order at the counter, similar to a fast-food establishment, and receive a number. Food runners then bring your order to your table once it's prepared. This low-key setting is appreciated by customers who prefer a more relaxed and informal dining environment without the expectation of tipping servers.

One customer specifically highlighted the appeal of this casual setup, contrasting it with the typical sit-down experience found in many Asian food restaurants. The convenience of ordering at the counter and having the food brought to the table offers a comfortable middle ground for those seeking quality East Asian dishes in a less formal setting.

The food at Pei Wei is generally well-received, with one customer expressing their love for the dishes. During a dine-in visit, they enjoyed the spicy drunken noodles with tofu, along with a four-count of spring rolls. This positive feedback suggests that Pei Wei offers flavorful and satisfying options across its menu.

However, it is important to present a balanced view based on all available feedback. One customer reported a significant issue with a delivery order where the chicken in their dish was raw. This is a serious food safety concern that understandably led to a negative experience. The customer also described the response from the store when they called as "extremely underwhelming," and they reported hearing giggling in the background while waiting for a manager. The resolution process was also unsatisfactory, as they did not receive a full refund due to ordering through a third-party app.

This negative review raises concerns about food quality control, customer service responsiveness, and the handling of complaints, particularly regarding delivery orders placed through third-party platforms. While one dine-in customer praised the food and casual atmosphere, this experience highlights potential inconsistencies in food preparation and customer service, especially in off-premise orders.

In terms of services, Pei Wei Asian Kitchen in Creve Coeur offers both dine-in and takeout options. The availability of delivery through third-party apps expands their service reach, although, as one review indicates, it can complicate refund processes for unsatisfactory orders. The counter-service model for dine-in customers is a key feature that distinguishes Pei Wei from more traditional sit-down Asian restaurants.

Features of Pei Wei include its casual dining atmosphere, the counter-service model for dine-in, and a menu of East Asian dishes that includes options like spicy drunken noodles and spring rolls. The convenience of takeout and delivery through third-party apps also adds to its accessibility. However, potential customers should be aware of the reported issues with food quality in at least one instance and the described underwhelming customer service response to a significant food safety concern.

Currently, the provided reviews do not contain any specific information about ongoing promotional offers or special deals at the Pei Wei Asian Kitchen in Creve Coeur. For local users interested in potential discounts or promotions, it would be advisable to check the Pei Wei website, their social media channels, or to contact the store directly at (314) 656-2004 or +1 314-656-2004. Third-party delivery apps might also occasionally feature promotions for Pei Wei.

In conclusion, Pei Wei Asian Kitchen in Creve Coeur, MO, offers a casual dining experience with a counter-service model and a menu of East Asian dishes. While one customer praised the food and relaxed atmosphere for dine-in, another reported a serious issue with raw chicken in a delivery order and expressed dissatisfaction with the customer service response. Potential customers may appreciate the convenience of takeout and delivery, as well as the casual dine-in setting. However, it is important to be aware of the reported inconsistencies in food quality and customer service. For those seeking a less formal East Asian dining option, Pei Wei presents an alternative to traditional sit-down restaurants, but it's recommended to consider the full spectrum of recent customer feedback.