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Pei Wei Asian Kitchen in Phoenix: A Look at Customer Experiences
  1. Chinese Food
  2. Chinese Restaurant
  3. Arizona
  4. Maricopa County
  5. Phoenix
  6. Arcadia Lite
  7. Chinese Restaurant in East Indian School Road
  8. Pei Wei Asian Kitchen

Pei Wei Asian Kitchen

770 reviews

Pei Wei Asian Kitchen Photos

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Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 11:00 AM - 9:00 PM

About Pei Wei Asian Kitchen

Pei Wei Asian Kitchen, located at 4340 E Indian School Rd Bldg. A Suite 23 in Phoenix, presents itself as a Chinese restaurant offering a variety of Asian-inspired cuisine. Customers have shared mixed experiences regarding their visits.

One reviewer noted positive aspects such as tasty food, large portions, a welcoming atmosphere, and cleanliness. However, this reviewer also suggested that some dishes might be overly sweet due to excessive sauce, while still considering the overall experience to be good.

In contrast, another customer reported a significantly negative experience during a dinner visit. Despite being the only patrons inside the restaurant at the time, they encountered issues with a "feast meal" order. This included receiving dumplings that were frozen upon serving. The reviewer expressed concerns about sanitary practices when the staff member took the frozen dumplings back to the kitchen after they had been placed at the table and touched. Furthermore, the same order was said to include donuts with frosting, and the frosting provided appeared to have been previously used. This customer expressed extreme dissatisfaction with the food and service, stating that no apology or refund was offered, and they left feeling the need to share their negative experience with others.

Considering these recent reviews, it appears that experiences at the Pei Wei Asian Kitchen on E Indian School Rd can vary. While one customer highlighted positive aspects like taste, portion size, and cleanliness, another reported significant issues with food quality and service, raising concerns about food handling and customer service responsiveness. Potential customers may want to take these recent experiences into account when deciding whether to dine at this location. For inquiries or orders, you can contact them at (602) 956-2300 or +1 602-956-2300.

Pei Wei Asian Kitchen Location

4340 E Indian School Rd Bldg. A Suite 23, Phoenix, AZ 85018, USA

Customer Reviews

4.0
770 reviews
M
Max Tovstyi
Sep 15, 2024

I like this place, tasty and large portions, everyone is welcoming and everything is clean. My suggestion is that some dishes are too sweet feels like too much sweet sauce. It’s good anyway!

L
L Pontari
Jan 21, 2025

Very unfortunate experience. My family and I went here for dinner at 5pm. We were the only ones in the restaurant and the kitchen was preparing a few to go orders but absolutely dead inside. We ordered the feast meal. The dumplings it came with were served to us frozen. The girl working the front came with a bowl took them off the plater and took them back to the kitchen to finish cooking them. I thought this seemed like a sanitary issue since it was already at our table and touched by our fork and we definitely couldn’t eat them being that they are frozen. The feast meal also comes with donuts and a frosting. We were given a frosting that was already used, mind you this plater cost about $50 plus. Again the lady just starred at me and has nothing to say so I proceeded to let her know I was finished with this horrible experience and I will post a review to make sure other people are aware of the service and food being given. Nothing nada no apology refund nothing. Took the used frosting and walked away.

C
Caitlin Guenther
Feb 19, 2025

We ordered through the Pei Wei website for delivery and they deliver using Door Dash drivers. The driver repeatedly drove around the restaurant never picking up our food, after an hour HE canceled the order. When calling the restaurant, the manager argued repeatedly, saying we used a 3rd party to order so this isn't his problem. He finally agreed just to remake the food and said it's up to us to get it. I love the food here but will never be ordering from this location again. As an update, contacting Door Dash, they said to contact pei wei for any issues since we DID NOT order through them. And the remake was missing an item.

M
MadFan15
Jan 29, 2025

I stop in for work, doing Uber eats and decided to try for the first time. The quality is there and polite and respectful staff. Jose also broke down the menu and was helpful. Since then, I have been back. Food Is delicious.

K
Kyleigh Woolley
Nov 04, 2024

I thought I had found the best Chicken Pad Thai until I tried it at Pei Wei. It's taken me by such surprise how good it is. Where TC2G falls short, Pei Wei seems to make up for it- it is sauced all throughout, I never get a dry spot or a bite without flavor. The chicken is never dry or lacking in flavor. It's always made consistently, no matter how many times I've gotten it, it's always been delicious. You actually know what to expect and you can always expect it to be good. Perfect to cozy up with, now that it's getting chilly, such a good comfort meal.

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