Pei Wei

I recently dined at Pei Wei in Tampa Airport, and while our server, Aakilah, provided excellent and attentive service, the food was a major letdown. The Thai soup was served hot but had no flavor, the Mongolian Beef arrived cold with overcooked and tasteless noodles, and the honey-seared chicken with broccoli was just as bland. I’ve enjoyed dining at other Pei Wei locations, so I had high expectations, but this experience missed the mark. You can see from my barely touched main course just how disappointing it was. Hopefully, management steps up to address these issues—otherwise, it might be time for a change.

Horrible Service at Pei Wei – Tampa Airport I sincerely hope someone in corporate or the ownership of this Pei Wei location sees this review. Every time I come through Tampa Airport, the service here is absolutely terrible. Today, Sunday, October 13th, 2024, at 8:38 PM, I experienced yet another frustrating visit. The restaurant was not busy at all—there were only two customers eating in the whole place—yet the service was still awful. There were four employees visible—one at the bar, one on the floor, and two in the back doing nothing while we stood waiting for assistance. Despite making eye contact and clearly needing help since we weren’t ordering from the kiosk, none of them bothered to assist us. One of the waiters even opted to restock plates and then mop the floor, all while ignoring us, knowing full well we were waiting for help. It was obvious from their expressions that they had no interest in serving us and seemed miserable in their roles. After standing there for over 15 minutes without being acknowledged, a chef—a kind gentleman—apologized and explained that he wasn’t allowed to touch the machines, but said if he could, he would have gladly helped. This level of service is completely unacceptable. If you’re passing through Tampa Airport near gate A12, be prepared for mediocre, if not outright horrible, service at this Pei Wei location. This kind of experience should not be tolerated, and I hope management takes immediate action to address the staff’s attitude and lack of attention to customers.

Nice place to sit, service is good. I ordered vegetarian drunken noodles and spring roll. It’s just good option while waiting at Tampa airport.

Next to the honey chicken the menu says “vegetarian upon request”. I clarified that it could be made vegetarian and they said yes. I then proceeded to be charged $18 for fried rice with steamed vegetables on the side. Have no idea how this remotely resembles honey chicken. This place obviously has no vegetarian options.

I arrived 3/18/24 @ 9AM to catch a connecting flight.I recommend getting a to-go order instead of ordering in. They had my food ready less than 10 min. I then sat down in the area they have for guests who would like to eat their to-go orders while waiting for their flight ✈️. The food was ok, but nothing extravagant. I had the chicken lo-mein for about $12, descent price for airport entree.