Pearl of East

Pearl of East is a restaurant located at 2049 Oregon Ave, Philadelphia, PA 19145, USA, offering meal delivery and takeout services. While categorized under Chinese Restaurants, customer reviews highlight significant problems with their service. They can be contacted at (215) 468-4800 or +1 215-468-4800.

One customer described their in-person experience as being rushed by a lady who seemed impatient for their order as soon as they entered. This customer felt unable to properly look at the menu and, after a quick selection, regretted not ordering through DoorDash due to feeling overcharged and receiving "bad treatment."

Another regular customer shared a series of negative phone ordering experiences specifically when a man took the order. They reported the man repeatedly hanging up mid-order. When they finally managed to convey their request for a combination platter with soup and plain fried rice (without pork), the man insisted the rice came with pork and continued to do so despite the customer's repeated requests for no pork. This customer described the experience as "Horrible" with a "nasty attitude" and stated, "I will never order from here again." They also mentioned that Pearl of East does not disclose that they "ADD DELIVERY charge on your bill" despite the customer consistently giving a tip. They noted a discrepancy in service quality, stating that "when the ladies answered the phone they get my order correct" but "when ever the man answers he never get the order correct" and "Insist on giving you what he wants you to eat, not what you want to eat."

Based on these reviews, Pearl of East in Philadelphia, PA, has significant service issues, particularly with phone orders taken by a man who is reported to be rude, hangs up on customers, and consistently gets orders wrong, even insisting on including unwanted ingredients. There is also a report of rushed service and overcharging by a lady taking in-person orders. Additionally, a hidden delivery charge is mentioned despite customers regularly tipping. In contrast, phone orders taken by the ladies are reported to be correct. Local users should be aware of these serious service concerns, especially if ordering by phone or in person.

Information about the environment is not provided in these reviews, focusing primarily on the negative aspects of the service. Services include meal delivery and takeout. Key features, based on negative feedback, include rushed service and potential overcharging by a lady, and a man who hangs up during phone orders, gets orders wrong, has a nasty attitude, and insists on incorrect items. A hidden delivery charge is also a reported issue. A potential positive is that ladies taking phone orders are reported to get them correct. No promotional information is available in the provided text.