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Pasquale's Italian Restaurant Derby: Mixed Reviews with Significant Service and Food Quality Concerns
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Erie County
  5. Highland-on-the-Lake
  6. Derby
  7. Chinese Restaurant in Erie Road
  8. Pasquale's Italian Restaurant Derby

Pasquale's Italian Restaurant Derby

1074 reviews

Pasquale's Italian Restaurant Derby Photos

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Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:00 AM - 9:00 PM

About Pasquale's Italian Restaurant Derby

Pasquale's Italian Restaurant Derby, located at 6824 Erie Rd, Derby, NY 14047, USA, offers Italian cuisine. You can contact them at (716) 947-9171 or +1 716-947-9171.

Customer reviews for Pasquale's Italian Restaurant Derby present a range of experiences, with significant concerns raised about service and food quality. One reviewer detailed a highly negative experience, describing a burnt pizza, undercooked wings, and argumentative staff. They reported having to repeatedly remind the waiter about drinks, receiving a burnt pizza, and undercooked wings. They also criticized the staff's unprofessional behavior, particularly a woman who argued about the wings, blaming "extra sauce" for their sogginess and claiming no other customers had complained. The reviewer also detailed a second pizza being made incorrectly and extended wait times, eventually leading them to leave after paying for their drinks. They highlighted a previous issue with burnt takeout pizzas and a lack of concern from management. This reviewer expressed extreme disappointment with the restaurant's decline in quality and service.

In contrast, another reviewer reported a positive experience with the food, stating that the steak was cooked perfectly and the soup was acceptable. They also noted the nice interior of the restaurant. However, they complained about dirty dishes remaining on the table for an extended period, which they found to be unromantic.

In summary, Pasquale's Italian Restaurant Derby receives mixed reviews. While some customers find the food acceptable, significant concerns have been raised regarding inconsistent food quality, particularly burnt pizzas and undercooked wings, as well as poor customer service and unprofessional staff behavior. Potential customers should be aware of these issues before dining.

Pasquale's Italian Restaurant Derby Location

6824 Erie Rd, Derby, NY 14047, USA

Customer Reviews

4.0
1074 reviews
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Tracy Jacob
Mar 20, 2025

Ordered a small pizza with lite sauce, mushrooms, onions, banana peppers, and a single order of wings medium and saucy. Asked for a coffee and a glass of water and a coke. Had to remind the waiter about the water. The pizza and wings arrived. I’m not sure how the one who made the pizza could not see how burnt it was. The waiter took it back to be remade. Tried a wing, and the skin was basically thawed but not cooked, and the inside was soft and gooey ish. Very underdone. Sent that back. Then a woman came out who proceeded to tell us that she had been making wings all day, the wings are big, no one else complained, and the extra sauce made them soggy. She argued with us, and showed her immaturity, and i professionalism in such a way that all we could think was that her feelings must’ve been hurt because she knows what she’s doing , and someone questioned it? I dont know. Then we were told the wings would take longer to remake because we wanted them crispy. No one asked for crispy wings. We just wanted them cooked so that they were done, and we wouldn’t be spending the night on the toilet. Then the second pizza came out, and it was made incorrectly. At this point we had been there over an hour. Still no wing brought back out. We were told by 2 people 15 minutes apart, that the wings would be another 20 minutes each time. Finally, we said we’d pay for our drinks, and wanted to leave. No manager, unless the wing lady was the manager, came out to talk to us. Pasqualies has gone downhill in a big way. We have had a few other problems with burnt pizzas at the takeout counter , and have spoken to a manager, who said, “What do you want me to do?” I have no photos because the food wasn’t on the table long enough. Just very disappointed. Restaurants are expensive, and a customer should be treated well, and food should be done correctly. No excuses. And if I hear they are short staffed once more…..that has nothing to do with the quality of the food or the service. Shame on Pasqualies for hiring incompetent people who just don’t care.

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Chris Ellis
Oct 04, 2023

Food was good. Steak was cooked perfectly. Soup was OK. Tasted fine, just not my cup of tea. Place looks nice inside. Only complaint is dirty dishes stayed on the table too long. I even pushed them to the end .. talking over dirty dishes is not romantic ...

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Thomas Naslund
Mar 25, 2025

Service was average.The food was awful. Lasagna was terrible. Frozen from the grocery store is far superior to the nasty stuff they tried to pass off as lasagna...The pasta with Alfredo sauce was cold and the sauce was gummy. My wife could barely eat the wedding soup...tasteless. My step son's steak was overcooked. Fast food would have been a better choice

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Teresa Bullock
Mar 22, 2025

We just finished a fantastic take out meal from Pasquale's and it was amazing!! I had the eggplant parm, best I've ever had !! All our meals were great !! Chicken Vincenza to die for!!! Visiting our Daughter from downstate. Italian Restaurant in my family for 73 years !!! Pasquale's totally on point!!! Will return!!! Thank You !!

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Anat Yannai
Mar 19, 2018

We were 6 people and ordered 5 dishes and one kid dish. The dishes were generous and the taste was really good, except for one dish that was cold. The food came out very quickly and the service was great. We got change from 100$ for the dishes.

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