Pang's BBQ

I am writing to express my frustration with both the quality of the roasted pork I purchased today and the poor customer service I received at your store. Today around 1:45pm, I bought roasted pork from Pang’s BBQ duck, and upon inspection right after I paid, it was clear that the meat was not fresh. It had an unpleasant odor and broken meat. When I returned to address the issue, I was met with an unhelpful attitude. Despite explaining the problem, your staff insisted that the meat was fresh and argued with us rather than listening to our concerns. Additionally, they refused to accept the return, which I found both disappointing and unprofessional. It isn’t worth the amount that I paid. I have always trusted your store for quality products and service, but this experience has left me very dissatisfied. I hope that you will take this feedback seriously and work to improve both the freshness of your products and the quality of customer service.

The bbq is good but service is bad. I’ve noticed when you buy roasted pork they always put in other cuts of meat with the parts you ordered . If you look at the 1st picture they snuck in some leg meat when I ordered belly. The 2nd picture shows all belly meat which is the way it’s supposed to be. They purposely cover the cutting area so you can’t see what they’re doing. I only buy pork belly but somehow there’s always leg parts in it. They think I’m stupid. My family will eat it anyways but it’s bad business practice. If you want to be in business long term please stop doing this. It’s a shame because I think their bbq is good. Prices had gone up quite a bit since covid which I understand. They are not part of Enson eventhough it’s inside the store. If you buy from them just pay attention and take notice of what they’re putting in your box. It'll be nice if Enson actually took over the BBQ.

Best roasted pork belly! So crispy and juicy. This place is inside the Enson market.

This place is straight fire 🔥 No nonsense. You order by the pound, he asks if you want it chopped, yes or no. You get amazing bbq. Simple. It can look intimidating to some people, but I'm into that sort of thing. Feels authentic. Sometimes you have to take risks to get the best reward. Best cha siu I've had.

Do not go here. They are scam. They double charged us and when I call them to resolve it, the owner kept hanging up on me. I do not accept the fake apology to this review. I have called several times and the owner was very rude and promptly hangs up the phone!