Panera Bread

Went to obtain a bakery good tonight and upon entering the cashier was cleaning the glass. She took off her glove and disposed of it. After she rang me out, I ask if she can wash her hands, she told me she had a glove on. Told her in healthcare after we take off gloves, then we have to wash our hands. When I received my baked good, the energy on it was so heavy that I threw it in the trash. Please re-educate on the importance of hand washing or hand hygiene. Thanks

Store employee/Cashier had zero personality and was not the least bit engaging. I'm not a Panera customer, so I needed to look at the menu to decide what to get. There were no other customers in the store waiting to be served. The cashier seemed annoyed that she had to wait for me to decide what I wanted. As I was making my decision, my wife tried to engage the empolyee in conversation, ie: "How're you doing today?" The cashier didn't respond. When I placed my order, she said the item was sold out. She never raised her eyes to engage with us. She just stared at the register tapping on the screen with her fingernails. I asked for a chocolate croissant and a plain bagel toasted and buttered. As I ordered the bagel, I was cut off by the cashier. I felt I was being rushed. I repeated my toasted/buttered bagel order, after which the cashier told us we could wait by the other counter for our order. She walked away without giving me my receipt. I waited for another employee to come to the register to request and get my receipt. We took our food to go. When we got to our destination I found my bagel was not buttered. THANKS for the toasted dry bagel. The whole experience was awful. I felt rushed. It felt as though we were an inconvenience to the employee who had no personality and was not the least bit engaging/polite or attentive. She is in the wrong business. She should not be in customer service and is a poor representative for Panera. I was not a regular customer to Panera and with an experience like this will not be.

Had to ask them to refill hazelnut AND dark roast coffee containers. Both were empty. Had to also ask to replace the avocado on my breakfast sandwich. It was brown and part of the husk from the seed was still on it as well. Other than that, everything was great.

Only had coffee. If you are a coffee drinker or like tea and lemonade and other fruit drinks, Panera is the place. They have a program that cost roughly 15 dollars per month, and what you get is unlimited coffee tea and fountain drinks every 2 hours for the whole month. A large coffee is roughly $3-3.50 per cup, do the math if you buy 4 cups you would be paying about the same as if you had the subscription to the monthly deal Panera offers.

Natalia one of the general mangers gets five stars for being so sweet due to a delivery order that was messed up she refunded me and gave me a whole new order for free . With that being said I went today to get my free order not sure who the other general manager she has black hair female very rude from the start working 1/30/2024 shift 2:49 pm . The replacement order of my chicken sandwich had no chicken in it she didn’t even apologize blamed me saying I order it without chicken my other order I placed separate same thing no chicken both receipts state chicken in my sandwiches she was not carrying nor apologized for the mistake they made. She blamed me told me I had to check my sandwich , you got to be kidding me !!! She didn’t bother to fix my sandwiches or to refund me for the inconvenience, people like this should find another job since they hate their job and customers so much ! Due to this they lost me as a customer and I won’t be returning to this Panera because of this manager . Natalia I thank you and hope you can replace your other manager so you won’t loose more customers in the future .