Panda Restaurant

Located at 70 Morgan Square, Berkeley Springs, WV 25411, USA, Panda Restaurant serves the local community as a Chinese restaurant offering both dine-in and takeout options. They can be contacted at (304) 258-7812 or their mobile number +1 304-258-7812 for orders or inquiries.

Based on recent customer feedback, Panda Restaurant presents a complex picture with both highly positive long-term experiences and a very concerning recent incident. One reviewer shared a deeply disturbing experience of ordering takeout, specifically the beef and broccoli dish, and finding a maggot in their food after having consumed most of the meal. This is a severe food safety issue that raises significant concerns about the restaurant's hygiene standards and food preparation practices. Such an incident can understandably deter potential customers and severely damage the restaurant's reputation.

In stark contrast to this alarming report, another customer provided overwhelmingly positive feedback based on their extensive 15-year experience as a local resident and a regular patron of Panda Restaurant. This reviewer enthusiastically recommends Panda Restaurant, emphasizing the pride that the owners take in their service, the quality of their food, and the overall customer experience. They explicitly advise not to worry about pricing, describing it as affordable. This long-term customer also notes that the restaurant can get busy on weekends, suggesting its popularity within the community, and states that the wait is worthwhile. They primarily utilize the takeout service almost every weekend and have never been disappointed in their many years of patronage. This glowing review paints a picture of a well-regarded establishment with consistent quality and dedicated ownership.

The contrasting nature of these two reviews highlights a significant disparity in recent customer experiences. The positive review suggests a restaurant that has historically maintained high standards and fostered customer loyalty over a long period. The negative review, however, points to a critical and unacceptable failure in food safety on at least one recent occasion. It is important for potential customers to consider both perspectives when evaluating Panda Restaurant.

The positive review indicates that the environment and service at Panda Restaurant are likely to be commendable, given the owner's pride in these aspects. The friendly service and the positive overall experience mentioned suggest a welcoming atmosphere for dine-in customers, although specific details about the restaurant's decor or ambiance are not provided. The fact that the restaurant gets busy on weekends implies that there is likely a comfortable and appealing dining space that attracts a significant number of patrons.

In terms of services, Panda Restaurant offers both dine-in and takeout options, catering to different customer preferences. The positive reviewer's frequent use of the takeout service and their consistent satisfaction suggest efficiency and quality in their takeout operations. The owner's pride in service likely translates to attentive and friendly interactions with customers, whether they are dining in or picking up an order. However, the incident involving the maggot in the takeout order raises serious questions about the thoroughness of their food preparation and packaging processes.

The features of Panda Restaurant, according to the positive review, include delicious food and affordable pricing. The long-term satisfaction of a loyal customer suggests that their menu offers consistently enjoyable dishes. The affordability makes it an accessible option for a wide range of customers. The restaurant's popularity, indicated by being busy on weekends, further suggests that the quality and value proposition are generally well-received by the community. However, the severe food safety lapse reported by another customer casts a shadow over these positive features. It is crucial for Panda Restaurant to address and rectify any issues that could compromise the safety and hygiene of their food.

Currently, there is no specific promotional information available in the provided customer reviews. The positive reviewer mentions affordable pricing as a general characteristic, but no specific discounts or special offers are mentioned. To inquire about any current promotions or deals, potential customers would need to contact the restaurant directly.

In conclusion, Panda Restaurant in Berkeley Springs, WV, presents a dichotomy of customer experiences. A long-term, loyal customer speaks highly of the proud ownership, excellent service, delicious and affordable food, and positive overall experience, recommending it despite weekend busyness. However, a recent and very serious incident of a customer finding a maggot in their takeout order of beef and broccoli raises significant and critical concerns about food safety and hygiene standards. Potential local users are advised to consider both the strong positive long-term reputation and the severe recent food safety issue when making a decision about Panda Restaurant. It would be prudent for the restaurant to address the reported food safety failure transparently and take demonstrable steps to ensure the integrity and safety of their food preparation in the future to regain and maintain customer trust.